What are the responsibilities and job description for the Travel Sales Concierge position at Vacation Innovations LLC?
About Vacation Innovations: Since its founding in 1999, the Vacation Innovations portfolio has grown to include leading travel technology partner Holiday Systems International and timeshare resale marketplaces SellMyTimeshareNow.com and VacationOwnership.com. In addition to online advertising and marketing services for by-owner timeshare sales and rentals, Vacation Innovations’ family of brands offers licensed timeshare brokerage and title transfer services, as well as customized owner services and product solutions for timeshare resorts, resort developers, HOAs, and timeshare management companies.
Vacation Innovations has assembled a host of major consumer brands that provide secondary market solutions for the vacation ownership industry, including online resale and rental advertising for owners, licensed timeshare brokerage, and customized services for resorts, resort developers, HOAs and management companies. With a talented and professional staff of more than 250 employees across its offices in Orlando, FL and Exeter, NH, Vacation Innovations is reinventing the online marketplace for vacation ownership and vacation rentals.
Responsibilities/Duties:
- Provide professional customer service, sales, and management of private member base for travel
- Provide clients with cost effective travel solutions, offering all possible products and upsell opportunities
- Meet agent monthly sales revenue target and goal
- Partner with management to ensure customer satisfaction and proper care travel needs are met for member base
- Follow all company and department Policies and Procedures
- Maintain accurate and clear file notes in Salesforce
Qualifications:
- Minimum of 2 years strong travel sales experience
- Cruise Experience is strongly encouraged
- Working travel industry knowledge
- Must be able to type a minimum of 40 wpm
- Team Player and Motivator
- Highly motivated, goal oriented
- Capable of articulating professionally to customer
- Ability to effectively manage time while at work
- Must be able to effectively analyze and interpret data
- Strong attention to detail
- Proven internet and computer software skills
- Proper note taking ability
- Able to work flexible hours including evenings, weekends, and holidays
