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IT Support Specialist

Valleyfair
Shakopee, MN Full Time
POSTED ON 3/5/2025 CLOSED ON 4/3/2025

What are the responsibilities and job description for the IT Support Specialist position at Valleyfair?

Overview

We are seeking a highly skilled and motivated IT Assistant to join our team at Valleyfair. As an IT Assistant, you will play a critical role in maintaining the park's technology infrastructure, ensuring seamless operations and exceptional guest experiences.

Salary

$17/hour

Key Responsibilities

  • Provide Technical Support
    • Assist associates and guests with technical issues and concerns.
    • Escalate complex issues to senior technicians as needed.
  • Maintain and Troubleshoot IT Systems
    • Monitor system performance and identify areas for improvement.
    • Perform routine maintenance tasks to ensure systems run smoothly.
  • Install Software and Hardware
    • Work with vendors to implement new software and hardware solutions.
    • Ensure smooth integration of new systems with existing infrastructure.
  • Network Security and Performance
    • Monitor network activity and detect potential security threats.
    • Implement security measures to prevent unauthorized access.
  • Documentation and Communication
    • Document all IT issues and resolutions accurately.
    • Communicate effectively with associates and guests to resolve technical issues.

Qualifications

  • Basic Knowledge of IT Systems
    • Familiarity with Windows and Linux operating systems.
    • Understanding of networking fundamentals.
  • Strong Problem-Solving Skills
    • Ability to analyze complex technical issues.
    • Develop effective solutions to technical problems.
  • Excellent Communication and Interpersonal Skills
    • Effective communication with associates and guests.
    • Collaboration with cross-functional teams.
  • Availability and Reliability
    • Able to work flexible hours, including weekends and holidays.
    • Punctual and reliable attendance.

Salary : $17

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