What are the responsibilities and job description for the IT Operations Manager position at Verinext?
Verinext seeks a skilled IT Operations Manager to join our team in Asheville, NC. This role encompasses providing primary helpdesk and desktop support, managing hardware configuration, networking, and server administration tasks, as well as supervising a technical team. The ideal candidate will have 1-10 years of relevant experience and possess strong technical skills in Microsoft Windows Operating Systems, Active Directory, and networking. If you excel in a team environment and possess excellent communication and customer service skills, we invite you to apply.
Responsibilities:
- Configure desktops, laptops, mobile devices, switches, and wireless access points.
- Offer primary helpdesk and desktop support.
- Utilize expertise in Microsoft Windows OS, Active Directory, DHCP, DNS, etc.
- Troubleshoot wired and wireless networking issues.
- Administer servers including domain controllers, file servers, and application servers.
- Supervise and lead a technical team, providing guidance and support.
- Participate in monthly on-call rotation for remote IT duties.
- Manage vendor relationships and support escalation procedures.
- Follow standard IT operating procedures to ensure system sustainability.
- Deliver high-level customer service
Qualifications:
- 1-10 years of relevant experience.
- Proficiency in hardware configuration and troubleshooting.
- Strong understanding of Microsoft Windows OS and networking.
- Experience with server administration is preferred.
- Team-oriented with excellent communication and customer service skills.
Additional Information:
- Opportunity for growth and collaboration with the Verinext team.
- Monthly on-call rotation for remote IT duties required.
- Travel to 3 rural campuses within Asheville, NC area is mandatory.
