What are the responsibilities and job description for the Account Representative - VGM HOMELINK position at VGM Group, Inc?
Job Description
Job Description
HOMELNK, a division within VGM Group’s family of businesses, is an innovative national provider of integrated specialty services for the healthcare and workers’ compensation industries. HOMELINK provides a comprehensive offering of ancillary care products and services, including advanced clinical programs, and partners with both payers and providers. As a privately held, employee-owned company, HOMELINK team members are committed to delivering high quality service from referral to resolution. To learn more about VGM HOMELINK, visit our website at www.vgmhomelink.com.
Position Summary : The Account Representative position for VGM HOMELINK will be responsible for aiding the Account Management and Sales teams through reporting, data analysis, strategic initiatives, and client relations. The ideal candidate will be organized and self-motivated with a strong desire and ability to learn. The position will offer the opportunity to communicate with individuals from multiple departments across HOMELINK and across VGM business units, while also managing client relationships.
Reports to : National Account Manager
Hours : Full-Time; 8am-5pm CST Monday-Friday, with additional hours as necessary
Working Location : On-site in Waterloo, IA; hybrid - will need to be on-site in Waterloo, IA at least 3 days per week if within a 30-mile radius of Waterloo; or remote
Responsibilities of the Account Representative :
This is a fast-paced position and will be responsible for managing multiple tasks and projects with urgent deadlines simultaneously, require strong communication skills, personal drive, commitment to success and high attention to detail. This is a client-facing role and will require executive presence to represent VGM HOMELINK positively and professionally. Additional duties and responsibilities include :
- Manage select client relationships in collaboration with sales and account management teams
- Respond to client questions regarding services, billing and accounts payable
- Assist with account management initiatives, aligning sales and marketing activities
- Generate appropriate reports
- Analyze reports to identify trends, anomalies, reporting findings to the sales executive or account manager
- Track accounts, making sure we adhere to service level agreements, business standards, and billing best practices
- Act as a liaison between prospects / clients and HOMELINK operations
- Review client contracts and plan for renewals.
- Assist in research activities
- Perform other duties as assigned
Position Qualifications
Key Qualifications
Physical Requirements
This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.
VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
