Indirect Loan Processor

Position Summary:  Via Credit Union is seeking an Indirect Loan Processor to be responsible for processing approved incoming contracts from indirect (vehicle) dealers and open new accounts.  Collects any missing information information crucial to the applicable paperwork and funding loan contracts.  The Loan Processor is critical when it comes to providing excellent service to members and dealers. Members often draw their impressions of Via Credit Union from their first contact. It is imperative that this individual be familiar with all aspects of our business in order to maintain a firm knowledge base regarding all of our products and services. Accuracy and timely work are extremely important in maintaining positive relationships with dealers and members.

Scheduled hours are  36-38 hours per week, Monday - Friday 8:15 - 4:30.

Candidate Tip: Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails regarding your application

Reasonable Accommodations Statement:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions:

• Process all approved incoming contracts from indirect dealers
• Gather data as necessary; Collect missing information to accurately complete all necessary paperwork and funding loan contracts.
• Verify all documentation is included in the indirect contract packet
• Verify signatures are present and amounts are accurate
• Complete OFAC check on new members and dealers
• Contact dealer if there is missing or incorrect documentation
• Follow-up with dealers on pending contracts
• Fund loan in Decision Lender
• Process faxed indirect applications and send decision notification
• Adhere strictly to credit union policies and procedures
• Process all turned down applications and mail adverse action notices to the applicants.
• Open new accounts
• Properly identify members for BSA and CIP purposes
• Determine and/or verify eligibility for membership
• Set up loans on operating system
• Review loan documentation for accuracy for loan approval
• Complete loan and processing checklist
• Send welcome packets with loan information to new members
• Be prepared to answer member and dealer telephone calls and questions
• Assist co-workers and any other assigned tasks as needed

Skills & Abilities:

Education:  High School Diploma or equivalent

Experience:  1-3 years prior loan processing experience preferred; must demonstrate good analytical skills; data processing experience preferred

Computer Skills: Basic computer skills including Word and Excel 

Certifications & Licenses: 

Position Expectations:

• Demonstrate honesty and integrity and be seen as credible in the workplace
• Accept responsibility and be accountable for your actions
• Demonstrate ability to take care of the members’ needs while following company procedures, resolve the issue in an antagonistic situation
• Demonstrate and model strong interpersonal skills to handle sensitive and confidential situations, maintain a positive and respective attitude
• The ability to formulate sound decisions using the available information
• Act as a role model within and outside of the department
• Adhere to company policies and procedures
• Excellent organizational skills and initiative to improve processes
• Communicate regularly with department head about issues
• Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines

Benefits Summary:

Health, Life & Disability Coverage

• Affordable medical, dental, and vision (employer co-pay)
  • Prescription Drug Plan included in the medical insurance
  • Employee Assistance Program included in the medical insurance
• Flexible Spending Account – Dependent Care
• Flexible Spending Account – Unreimbursed Medical
• Basic Life Insurance (employer paid)
• Voluntary Life & AD&D
• Long Term Disability (employer paid)
• Travel AD&D (employer paid

Paid Time Off

• Vacation
• Sick: 72 hours annually
  • Unused hours rolled over to a Sick Bank
• Personal: 16 hours annually
• Free Saturday (after 1 year)
• Holidays: 9 paid holidays
• Community Service Day: Employer paid
• Bereavement Pay

Financial & Retirement Planning

• Competitive Pay
• Annual Performance Reviews
• Incentive Pay: Some positions qualify for incentive pay
• 401(k):
  • Safe Harbor Non-Elective (employer paid)
  • Elective Deferral: Employee contribution, minimum of 1%
  • Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
  • Discretionary Profit Sharing

Physical Demands:

N (Not Applicable)  Activity is not applicable to this position.

O (Occasionally)  Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently)  Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly)  Position requires this activity more than 66% of the time (5.5 hrs/day)

Occasionally:  Stand, Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs

Frequently:  Walk, Climb, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs

Constantly:  Sit, Reach Outward, Manually Manipulate, Visual Acuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less

Not Applicable:  Crawl

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members.  The noise level in the work environment is usually moderate.