Customer Relations Clerk I

JOB
An employee in this class is responsible for servicing of the utility customer accounts, the drive-up window, and answering of the multi-line phones. A comprehensive knowledge of principles of cashiering and the ability to make accurate math computations is required. Will open and close customer accounts as well as process any changes. Handles customer questions and problems including researching and adjusting the account. Employees in this class perform various clerical and customer relations tasks of a responsible nature including routine procedures, special assignments, and other related tasks as required.

EXAMPLE OF DUTIES
This is a clerical position, which requires the employee to work well with others. This position consists of routine office work and involves the use of some skills acquired by experience, education, or on the job instruction. Assists customers with their accounts. Maintains records of customer accounts. Balances the cash and check receipts. Processes meter readings and forwards work order to field staff. Processes monthly billing of customer accounts. Reports to the Utility Office Manager.

SUPPLEMENTAL INFORMATION
A comprehensive knowledge of principles of cashiering and ability to make accurate arithmetical computations is required. Must be able to courteously interface with customers and deal with irate customers. Must be detailed and multi-task oriented. Should be able to understand and follow complex oral and written instructions. Ability to learn assigned tasks readily and to adhere to prescribed routines. Ability to read, speak, and write English. EQUIPMENT: Must possess a basic knowledge of standard office equipment, including skill in the operation of a computer, adding machine and multi-line phone system, with the ability to learn other equipment as necessary. EDUCATION, TRAINING AND EXPERIENCEEmployee must be skilled in keying information into a computer, with previous experience handling large sums of money and experience dealing with the public required. High school diploma, GED or equivalent is required. Bilingual (Spanish speaking) preferred.PHYSICAL DEMANDSAcceptable hearing and vision with or without correction are required for this position. Must be able to view a computer screen, stand and/or sit for extended periods of time, as well as reaching, bending, and stooping in order to access file cabinets for filing and retrieval of data. Employee may occasionally be required to lift up-to 30 lbs. Reasonable accommodations will be made for otherwise qualified individuals with a disability. ENVIRONMENTAL CONDITIONSWorks indoors in an air-conditioned office environment. Reasonable accommodations will be made for otherwise qualified individuals with a disability.