Account Representative-Sg2

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Sg2, a Vizient company, revolutionized the understanding of future health care demand with the introduction of the Impact of Change forecast in 2001. Today, Sg2 is the industry's premier health care strategy advisory firm, helping organizations solve for the challenge of achieving smart growth by leveraging our unique combination of insights, expertise, and analytics. Headquartered in Skokie, IL, with offices in Denver and Los Angeles, Sg2 serves health care providers across the spectrum, including integrated delivery networks, academic medical centers, independent community hospitals and life sciences companies. Learn more about Sg2 at .

Summary:

In this role, you will provide account management support to members and ensure Sg2's clients receive exceptional customer service in a timely and professional manner.

Responsibilities:

• Provide administrative and account management support to members of the service team to drive client retention, happiness and growth opportunities.

• Manage outgoing and incoming communications with clients.

• Answer, triage and follow up on client research requests.

• Handle all incoming calls and emails via the Member Center phone line and inbox.

• Facilitate and manage client interactions with Sg2 experts.

• Assist clients with website registration and navigation.

• Create client utilization reporting.

• Create monthly decks for client check in calls. Attends calls and takes ownership of triaging follow up.

• Document client interactions via Customer Relationship Management (CRM) system; assume responsibility for CRM system data integrity and quality.

• Facilitate implementation of Sg2 products/services by orchestrating the fulfillment of product-related technical needs for Sg2 clients.

• Drive attendance for Sg2 sponsored webcasts and conferences, and coordinate participation in these events.

• Manage and coordinate client meeting preparation and logistics.

• Work alongside senior Member Center counterparts to send proactive outreach to clients.

Qualifications:

• Relevant degree preferred.

• 2 or more years of relevant work experience required.

• Hospital experience (internships or work) and a strong interest in health care are strongly preferred.

• Superior communication skills.

• Strong collaboration and teamwork skills.

• Strong analytical and problem-solving skills.

• Strong organizational skills.

• Ability to react positively to shifting priorities for multiple projects simultaneously and to perform under pressure with tight deadlines.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.