What are the responsibilities and job description for the Printer Technician with IT Support position at Vortalsoft Inc?
Looking for a Field Service Technician to cover Syracuse, NY area. This will be a general territory field tech assisting multiple customers in the geography. Hiring Manager would prefer to only interview techs that have field service experience and not those that reported to a single location every day in their previous jobs.
Looking for a tech with mechanical abilities and printer skills first and foremost, with some pc skills needed as well.
Preference will be given to techs with mechanical/printer skills and experience. Wide Format printer skills/experience a plus.
Must have an active driver's license along with their own reliable transportation.
The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.
General FST responsibilities:
- 40-hrs/week (on-call nights/weekends required).
- Must be able to work overtime when required (limited OT with Manager approval beforehand).
- Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
- Provide quality customer support and relations through use of customer management skills and other D1Employees.
- Diagnose machine performance problem.
Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
- Installing and repairing Servers
- Troubleshoot and installing in LAN-WAN environments
- Provide some desk side technical support for hardware and software
- Perform analysis to effectively identify potential problems to eliminate problems in the future
- Maintain requisite technical competence to support the hardware and software
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
- Taking appropriate actions to mitigate or eliminate hardware/software problems
- Handle General Territory.
- Perform applicable preventative maintenance, per OEM specifications
Job Types: Full-time, Contract
Pay: $21.42 - $26.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- printer: 1 year (Preferred)
- Field IT Repair: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $21 - $26