What are the responsibilities and job description for the Director, Client Engagement (Remote) position at WCG?
General Information
Location: Cary, NC, Remote
Organization: WCG
Job Type: Full Time - Regular
Description And Requirements
ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.
WHY WE LOVE WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.
JOB SUMMARY: The Director, Client Engagement is a strategic leader responsible for managing and developing an inside sales team, focusing on developing sales strategies, implementing effective sales techniques and training to enhance team performance and drive sales growth. The director plays a critical role in setting targets, managing resources, and ensuring the team aligns with the company’s overall sales objectives. They actively monitor sales performance using analytics and CRM tools, identifying areas for improvement and implementing changes to enhance efficiency and effectiveness. This position works closely with Sales leadership and Marketing to ensure client engagement initiatives are aligned with company sales initiatives.
ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.
Qualifications/Experience
TRAVEL REQUIREMENTS: 10% - 20%
Physical And Sensory Requirements
The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.
Tasks, duties, and responsibilities listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Position Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.
WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status, or any other status protected by law.
WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state, or local law. WCG is committed to fostering a diverse and inclusive workplace by welcoming different backgrounds and perspectives. We provide employees with a safe work environment free of discrimination and harassment, allowing everyone to thrive, feel a sense of belonging, and do impactful work together!
Location: Cary, NC, Remote
Organization: WCG
Job Type: Full Time - Regular
Description And Requirements
ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.
WHY WE LOVE WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.
- Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
- Employee Assistance Programs and additional work/life resources
- Referral Bonuses and Tuition Reimbursement
- Paid time off including holidays, vacation, and sick time
- Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement
JOB SUMMARY: The Director, Client Engagement is a strategic leader responsible for managing and developing an inside sales team, focusing on developing sales strategies, implementing effective sales techniques and training to enhance team performance and drive sales growth. The director plays a critical role in setting targets, managing resources, and ensuring the team aligns with the company’s overall sales objectives. They actively monitor sales performance using analytics and CRM tools, identifying areas for improvement and implementing changes to enhance efficiency and effectiveness. This position works closely with Sales leadership and Marketing to ensure client engagement initiatives are aligned with company sales initiatives.
ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.
- Contributes to overall inside sale targets by identifying and qualifying top funnel sales leads.
- Responsible for day-to-day management and development of client engagement team.
- Manages trends and conversion rates.
- Develops and refines the team’s sales pitch.
- Builds and coaches a high-performing sales team.
- Provides ongoing training and mentoring.
- Monitors analytics and dashboards for improved decision-making and opportunity identification.
- Works closely with Marketing and Sales Operations for operational success.
- Leads a results-driven culture within the team.
- Research potential leads from business directories, web searches, or digital resources.
- Qualifies leads from digital campaigns, conferences, references, tradeshows, etc.
- Tracks weekly, monthly, and quarterly performance and sales metrics.
- Builds and manages sales pipelines.
- Maintains database (Salesforce, CRM, Excel, etc.) of prospective client information.
- Looks for process improvements in sales administration process.
- Use customer feedback to generate ideas about new features or products.
- Research and discovers innovative methods to increase customer engagement.
- Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
- Bachelor’s degree is required.
Qualifications/Experience
- 5 years’ experience in inside sales or other related sales position (outbound call center, inside sales experience, or related sales experience
- A minimum of 2 years leading others directly or indirectly
- Excellent verbal and written communication skills
- Persuasive and goal-oriented
- Self-motivated and self-directed
- Able to multitask, prioritize, and manage time efficiently
- In-depth understanding of company services and its position in the industry
- Knowledge of sales process from initiation to close
- Ability to work independently or as an active member of a team
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
- In-depth understanding of the sales administration process
- Strong analytical and organizational skills
- Numerical abilities and problem-solving attitude
- Strong Proficiency in Salesforce or similar CRM
TRAVEL REQUIREMENTS: 10% - 20%
Physical And Sensory Requirements
The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.
Tasks, duties, and responsibilities listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Position Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.
WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status, or any other status protected by law.
WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state, or local law. WCG is committed to fostering a diverse and inclusive workplace by welcoming different backgrounds and perspectives. We provide employees with a safe work environment free of discrimination and harassment, allowing everyone to thrive, feel a sense of belonging, and do impactful work together!
Salary : $89,400 - $125,000
