Demo

Dispatcher

Westcoast Communication Services, Inc.
Tampa, FL Full Time
POSTED ON 3/4/2025 CLOSED ON 4/2/2025

What are the responsibilities and job description for the Dispatcher position at Westcoast Communication Services, Inc.?

Westcoast Communication Services is seeking long-term, permanent Dispatchers for its office in Tampa.

Must be a fast learner, type well and always prepared to multi-task. Only serious applicants should apply!

A Dispatcher acts as a communication point for customers and technicians. Goals include minimizing missed appointments and maximizing Technical Field personnel productivity.


Essential Duties/Responsibilities:

  • Create dispatch schedule
  • Address problems and requests by transmitting information or providing solutions
  • Prioritize calls according to urgency and importance
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Enter data in computer system and maintain logs and records of calls, activities, and other information
  • Responsible for customer installation and trouble service assignments, using computer dispatch equipment.
  • Responds to customer service request by prioritizing and dispatching work orders for installation and/or trouble calls
  • Monitors technicians work order status and adjusts throughout the day
  • Maintains regular contact with technicians to provide support or adjust service levels based on customer calls
  • Places outbound calls to customers both pre-and post-service
  • Demonstrates ability to learn equipment and steps required for efficient dispatch
  • Follows standard procedures to accomplish assigned tasks
  • Ability to receive detailed instructions and carry through to completion
  • Produce various excel spreadsheets and reports
  • Perform all other duties as assigned

·    Management of shipping/receiving tracking with assistance from Warehouse.


Qualifications Including Educational, Work History or Certifications:

  • Knowledge of Basic Computer Skills, Microsoft Excel, Word, Outlook
  • Typing 45 WPM
  • Excellent Data Entry Skills
  • Ability to work off multiple computer screens
  • Excellent verbal and written skills; ability to both read and write English
  • Prior customer service experience in cable, field or office environment
  • Ability to maintain records in a well-organized manner
  • Proven experience as dispatcher or relevant position
  • Outstanding organizational and multitasking skills


Salary : $16 - $17

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