Dispatcher

Westcoast Communication Services is seeking long-term, permanent Dispatchers for its office in Tampa.

Must be a fast learner, type well and always prepared to multi-task. Only serious applicants should apply!

A Dispatcher acts as a communication point for customers and technicians. Goals include minimizing missed appointments and maximizing Technical Field personnel productivity.

Essential Duties/Responsibilities:

• Create dispatch schedule
• Address problems and requests by transmitting information or providing solutions
• Prioritize calls according to urgency and importance
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Enter data in computer system and maintain logs and records of calls, activities, and other information
• Responsible for customer installation and trouble service assignments, using computer dispatch equipment.
• Responds to customer service request by prioritizing and dispatching work orders for installation and/or trouble calls
• Monitors technicians work order status and adjusts throughout the day
• Maintains regular contact with technicians to provide support or adjust service levels based on customer calls
• Places outbound calls to customers both pre-and post-service
• Demonstrates ability to learn equipment and steps required for efficient dispatch
• Follows standard procedures to accomplish assigned tasks
• Ability to receive detailed instructions and carry through to completion
• Produce various excel spreadsheets and reports
• Perform all other duties as assigned

·    Management of shipping/receiving tracking with assistance from Warehouse.

Qualifications Including Educational, Work History or Certifications:

• Knowledge of Basic Computer Skills, Microsoft Excel, Word, Outlook
• Typing 45 WPM
• Excellent Data Entry Skills
• Ability to work off multiple computer screens
• Excellent verbal and written skills; ability to both read and write English
• Prior customer service experience in cable, field or office environment
• Ability to maintain records in a well-organized manner
• Proven experience as dispatcher or relevant position
• Outstanding organizational and multitasking skills