Front Desk Agent

JOB DESCRIPTION

Job Title Front Desk Clerk

FLSA Status Hourly

Reports to General Manager/Limited Service

The Front Desk/Audit Clerk is responsible for maintaining a professional, well-groomed appearance while performing the front desk duties at the property. This employee must present a pleasant demeanor, offer assistance to guests, problem solve, provide prompt and courteous service, and greet guests in person and by telephone in a courteous and respectful manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reserve rooms for guests at appropriate rates and process individual and group reservations in a timely and efficient manner.

Perform check-in and check-out functions with courtesy, speed, and accuracy.

• Observe practices that ensure guest privacy. Limit access to guest and business records to authorized persons.

Maintain the importance of positive guest relations and the efficient and resourceful handling of guest issues and special requests.

Maintain records for registration, departure, room charges, room changes, valet and telephone charges, safety deposit boxes, etc. Complete paperwork legibly, promptly, and accurately. Efficiently handle all payment methods and perform shift bucket checks.

• Offer, record, and deliver wake-up calls.

Maintain hotel key control procedures, and ensure that keys are for authorized Guest Rooms

Record room changes, problems, maintenance issues, safety concerns, and business-related events in the Hotel Communication Log. If a guest changes rooms for any reason, this change and reason must be noted in the log. If a potential guest/guest rejects a room for any reason, this must be noted in the log.

Occasionally assist guests in transporting luggage.

Deliver cribs and roll-a-way beds and other guest supplies as needed.

Maintain desk area in a neat and orderly fashion and assume responsibility for the condition and availability of front desk and lobby supplies. Complete front desk cleaning checklist.

Clean interior and exterior common areas as necessary. Ensure a clean, appealing, and organized lobby.

Responsible for the smooth operation and cleanup of continental breakfast, if necessary.

Ability to properly compile, complete, and distribute hotel and corporate reports, including faxing information as necessary.

Compile bank deposits slips.

Perform laundry duties, if necessary.

Report maintenance, safety, and security issues to supervisor.

Maintain thorough knowledge of safety, security, and emergency procedures. Ensure that security cameras are on at all times.

Must wear proper uniform, including nametag. Audit responsibilities include the above, plus:

Perform the audit of room reservation/billing activity and balance and close out business day.

Balance guest, city, and advance ledgers, and correct, when necessary.

Verify' accuracy, completeness and legibility of various accounting, reservations, and guest service records.

Prepare credit card and/or cash deposits.

Maintain proper backup of receipts.

For properties with security cameras, the Night Auditor is responsible for changing tape each night.

SECONDARY DUTIES:

Responsible for completion of other additional duties as may be required or assigned by supervisor.

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Front Desk/Audit Clerk

EDUCATIONÆXPERIENCE/SKLLS AND ABILITIES/MINIMUM QUALIFICATIONS:

One year clerical/retail experience preferred.

High school graduate or certification.

• Must be able to work well with the general public and other employees.

Must possess the ability to communicate with members of the general public, management, and other employees.

• Must possess the ability to prioritize work.

Must possess the ability to work all shifts as required.

Must adhere to the Keystone Star Management, Inc. Policies and Procedures Manual and Employee Handbook.

ESSENTIAL EQUIPMENT SKILLS:

• Computerized reservation system, computer, calculator, credit card imprinter, credit card authorization terminal, phone system, TTY or other equipment for the disabled
• Fire alarm system, fire extinguishers, gas detector system, utility shut-offs
• Guest telephones, televisions, alarm clock/radio, HVAC systems, videocassette recorder, and door locks.
• Time clock, Pay Per-View movie terminal, lock terminal, lobby stereo system.
• Commercial washer and dryer, commercial laundry chemical dispenser, lobby stereo system.

ENVIRONMENTAL HAZARDS:

Allergic reactions could result from contact with various solvents, cleaners, photocopy toners, latex, and insecticides. Required and provided Personal Protective Equipment includes safety glasses or goggles, rubber gloves, and facial masks.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee regularly will be required to speak, read, hear, stand, walk, write, bend, stoop, kneel, crouch, reach overhead, sit, climb, balance, use repetitive motion, use sustained visual and mental concentration, and use hands to finger, handle, and feel. The employee frequently may push, pull, lift, or carry weights up to 30 pounds. Occasionally the employee may have to lift, carry, or push up to 50 pounds.

AT WILL

Employment with Keystone Star Management, Inc. is an "at will" relationship. "At will" means that employment is of no specific length. It also means that employees and Keystone Star Management both retain the discretionary right to terminate employment at any time if either is dissatisfied for any reason.'
'
Work Remotely

• No'

'Work Remotely * No

Job Type: Part-time

Pay: From $13.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $13