What are the responsibilities and job description for the Regional Manager position at Woda Cooper?
Regional Manager- Affordable Housing Region 280- MI
Ideal candidate will reside in the East Lansing, MI or Pontiac, MI area
DUTIES/RESPONSIBILITIES
- Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
- Effectively lead geographically dispersed teams of property management professionals to operate a portfolio of assigned properties.
- Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates.
- Maintain thorough knowledge of company policies at all times.
- Maintain regular and consistent attendance and punctuality to ensure all essential duties and fulfilled to meet and exceed expectations.
- Demonstrate the ability to resolve resident complaints timely.
- Responsible for the financial management to include income, expenses, NOI, capital improvements, budget creation, budget variance reporting, and expense monitoring and approval.
- Ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investment commitments.
- Regularly inspect communities to ensure curb appeal.
- Maintain a monthly, quarterly, and annual inspection schedule of sites in the region.
- Available for community emergencies.
- Successfully recruit, train, and develop high-performing associates in all site and district level roles.
- Responsible for human resource functions for employees, including timecard approval, PTO approvals, attendance monitoring, etc.
- Provide performance coaching to under-performing site associates, initiate disciplinary action when necessary.
- Review market rent surveys, develop and manage advertising and marketing plans for the communities in their portfolio.
- Continuously evaluate and communicate suggestions for improving site and/or corporate operations and participate in the discussion and decision-making process of enacting positive change.
- Valid driver's license and reliable transportation (A MUST)
BENEFITS
We offer competitive wages and annual bonus opportunities. Benefits include:
- Medical, Dental and Vision
- Short Term Disability and Life Insurance
- 401k with Company Match
- 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
- Cell Phone Discount
- 12 Days Paid Time Off
- 8 Paid Holidays & 2 Floating Holidays!
- Fitness Reimbursement
WHO WE ARE
Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 16 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.
REQUIRED SKILLS AND ABILITIES
- Exemplary written and verbal communication skills.
- Advanced computer skills. Experience with Yardi Voyager, Rent Caf, and Microsoft products.
- Ability to recruit and supervise successful management teams in a growing portfolio.
- Proven track record for successful lease ups of new communities.
- Proven track record for maintaining high occupancy and collection rates, as well as working within budgetary restrictions.
EDUCATION AND EXPERIENCE
- Bachelors degree or equivalent experience preferred.
- At least 5 years experience working in affordable housing programs, including one of more of the following: LIHTC, USDA Rural Development, Section 8, HOME required.
- Experience with the rehabilitation and lease up of communities.
- Experience with Yardi Voyager a plus.
- Fair Housing regulations preferred.
- Experience with RD 515 preferred.
PHYSICAL REQUIREMENTS
- Position requires up to 75% travel to Community and/or Community locations and surrounding markets.
- Must possess a valid drivers license and insurance.
- Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
- Must be able to lift up to 15 pounds at a time.
- Must be able to traverse a variety of properties with stairs and in a variety of weather.
