What are the responsibilities and job description for the Customer Experience Specialist position at Worldwide Foam?
Join Our Team as a Customer Experience Specialist!
Location : Onsite in Elkhart
Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where logistics and innovation meet? If so, we want you on our team at Worldwide Foam as our next Customer Experience Specialist !
What You'll Do : As a Customer Experience Specialist, you will be the dedicated point of contact for our customers, ensuring every interaction is smooth, professional, and exceeds expectations. Your responsibilities will include :
- Providing concierge-level support to customers, from processing orders to resolving concerns.
- Coordinating logistics to ensure timely delivery of goods.
- Tracking shipments and optimizing transportation costs.
- Collaborating across departments to ensure seamless operations.
- Collecting and acting on customer feedback to improve service quality.
What We're Looking For : We value individuals who are organized, detail-oriented, and customer-focused. Ideal candidates will have :
Preferred Qualifications :
Why Join Us? At Worldwide Foam, we believe in fostering an inclusive and innovative workplace. We offer :
Work Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM.
Join us in revolutionizing the supply chain with outstanding customer experiences! If this sounds like the perfect role for you, apply today to become a valued member of the Worldwide Foam team.
Applicants are advised that a comprehensive background check and drug screening will be conducted as a condition of employment. Submission of an application implies consent to these screenings, and employment is contingent upon successful completion of the checks in accordance with applicable laws and regulations.
Salary : $22 - $24
