Community Manager

Department: Customer Engagement

Location: Arcavindi, Netherlands

Description


About the business


We're excited to be expanding our UK business, Vintage Cash Cow, into Europe, and we're in the process of setting up our European sister company, Arcavindi, just outside of Arnhem. This new venture will be the heart of our operations for the Netherlands, Germany, and France, supporting our growth as we scale. As we build this dynamic, customer-centric business, we're looking for a passionate Community Manager to join our team. You'll play a key role in shaping and nurturing our community, engaging with customers, and helping to create positive, lasting connections with our brand.


About the team:

At Arcavindi, our Community Team is dedicated to creating meaningful relationships with our customers and advocating for their needs. We're focused on providing a positive, responsive, and personal experience in every interaction. As a member of this team, you'll be instrumental in building and maintaining a strong online presence, addressing customer queries, and driving engagement across various platforms.



Key Responsibilities

As a valued member of the team, your responsibilities will include:

• Monitor & Manage Social Media: Respond promptly and professionally to customer messages, comments, and posts across Facebook, Meta Business Suite, and other social media platforms.


• Customer Queries: Provide helpful, friendly, and empathetic responses to customer questions and concerns, ensuring a positive experience in every interaction.


• Reputation Management: Actively encourage satisfied customers to leave positive reviews and manage customer feedback on platforms like Trustpilot.


• Build Brand Confidence: Contribute to building a trustworthy online presence by managing any public concerns or complaints and suggesting improvements to enhance customer satisfaction.


• Marketing Support: Collaborate with the marketing team to create engaging social media posts, newsletters, blog content, and promotional campaigns. You will also provide support for paid social ad creative and assist with crafting marketing emails to engage our growing audience.


• Community Engagement & Growth: Help foster a positive and engaged community around the brand by joining relevant conversations, encouraging loyalty programs, and growing organic awareness.


• Reporting & Insights: Track engagement metrics, customer sentiment, and trends, providing regular reports and actionable insights to the wider team.
  
  
  

Skills, Knowledge and Expertise

To thrive in this role, you should possess:

• 1-2 years of experience in community management, customer service, or social media roles.


• Excellent communication skills, with the ability to maintain a clear, friendly, and professional tone in written interactions.


• Familiarity with social media platforms like Facebook and Meta Business Suite, as well as review platforms such as Trustpilot.


• A customer-first attitude, with the ability to turn negative experiences into positive ones through empathy and problem-solving.


• An interest or experience in content creation, with a basic understanding of brand messaging and audience targeting.


• Tech-savvy, with the ability to use CRM tools, analytics dashboards, and social scheduling platforms effectively.


• Strong writing and editing skills, with an eye for detail and consistency in tone, grammar, and brand voice.
  
  What makes someone successful in this role:


• Responsiveness: You reply quickly and make customers feel heard and valued.


• Empathy: You genuinely care about people and their experiences with the brand.


• Proactivity: You don't wait for instructions—you spot opportunities for improvement and act on them.


• Brand Advocacy: You naturally promote trust and positivity, and believe in the brand.


• Team Player: You thrive on collaborating with the marketing, sales, and operations teams.


• Creativity: You bring new ideas to increase engagement and build a vibrant community.


• Results-Oriented: You measure the impact of your efforts through metrics like response times and review scores.

What's in it for you!

• 
  We're growing rapidly – and this is only the beginning. This is your chance to join early in something seriously exciting.
  
  
  


• 
  You'll be part of a team uncovering vintage and antique treasures every single day. Our amazing customers send us fascinating items from all over the country – and you'll help give them a second life.
  
  
  


• 
  You'll be contributing to something that truly matters. We're building a sustainable, circular company that helps people declutter with ease – while finding new homes for pre-loved pieces full of history and charm.
  
  
  


• 
  The tools, resources, and support you need to succeed and grow. We're big believers in self-improvement and will back you to become the best version of yourself.
  
  
  


• 
  A collaborative and supportive team. We've got each other's backs, and we work hard to create a space where everyone feels safe, included, and inspired.
  
  
  


• 
  25 days of annual leave, plus great benefits.
  
  
  


• 
  Daily lunch with the team – on us!
  
  
  


• 
  A fun, inclusive, and thoughtful company culture.
  
  ✨ We're proud to be an equal opportunity employer.
  We're building a workplace where everyone feels heard, valued, and empowered to be their authentic self. Diversity fuels our creativity, innovation, and success – and we welcome applicants from all backgrounds, perspectives, and experiences.
  
  If you're excited about this role but don't meet every requirement, we still encourage you to apply – your unique strengths might be exactly what we need. And if you need any adjustments during the hiring process, just let us know – we're here to support you.