Senior ServiceNow Business Analyst

We are seeking a talented Senior ServiceNow Business Analyst to join our vibrant team in the tech industry. If you excel at analyzing business requirements and turning them into actionable strategies, we encourage you to connect with us!

This role focuses on product requirements and guiding the engineering team toward successful ServiceNow implementations.

This position features a hybrid work model, with 3 days per week based at the client’s office in Krakow, Wroclaw, Warsaw, or Gdansk.

Responsibilities

• Define and clarify requirements through stakeholder input
• Outline scope across the full program in a concise manner
• Develop and maintain documentation critical to program and project management
• Collaborate with software engineers, QA teams, product managers, and other engineering groups to deliver high-quality products on schedule
• Act as scrum master, manage schedules, identify risks, and effectively communicate with project stakeholders
• Oversee release schedules and milestones while maintaining a high level of productivity
• Provide direct software development and project management support, facilitate cross-functional coordination, and enhance inter/intra-team communication
• Evaluate business processes and recommend areas for optimization
• Plan detailed timelines and execute project plans
• Apply data analysis techniques to inform decision-making processes
• Conduct meetings and run workshops with stakeholders
• Track project progress and report key metrics
• Confirm that solutions align with business needs and requirements
• Assist during deployment phases
• Evaluate success via post-implementation reviews
• Stay informed about emerging industry trends and best practices

Requirements

• ServiceNow implementation experience (minimum 1 year)
• 4 or more years in Business Analysis, emerging technologies, or related technical disciplines
• Knowledge of ITSM, ITOM, or HRSD
• Background in Agile software development methodologies
• Experience as a scrum master overseeing development sprints
• Bachelor’s degree in a technical field or equivalent practical experience
• Proven track record as a Business Analyst in the technology sector
• Skills in analytical thinking and problem-solving
• Expertise in communication and interpersonal interaction
• Proficiency in data analysis and visualization tools
• Knowledge of business process modeling methods
• Competency in project management methodologies
• Strong attention to detail and organizational skills
• Familiarity with the software development lifecycle (SDLC)
• Understanding of Agile and Scrum practices

Nice to have

• Background in Software Engineering
• Capability to solve problems in dynamic and evolving environments
• Competency in collaborating across a highly integrated team composed of technical and non-technical members
• Proficiency in explaining technical ideas to non-technical audiences
• Flexibility to use strong verbal and written communication skills

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50 offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
  • English classes
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.
  • We will reach out to selected candidates exclusively.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.