Group Reservations Coordinator

Descrição da Função

About this offer As a Group Reservations Coordinator at Corinthia Lisbon, you will play a key role in coordinating and executing group reservations. Your main responsibility will be to support the Events team by accurately entering rooming lists into the system, ensuring that client requests are carefully handled. You will maintain close collaboration with various departments, including Revenue Management, Front Office, Sales, and Accounting, promoting effective communication and operational efficiency. Key Responsibilities: -Support the Events team in accurately entering rooming lists into the reservation system. -Ensure that all client requests, preferences, and special requirements are recorded and handled in a timely manner. -Coordinate with the Operations team to ensure that room allocations reflect the group’s needs and preferences. -Monitor room availability and update information promptly to ensure accurate inventory management. -Maintain open and effective communication with the Events Manager, Revenue Manager, Front Office, Sales, and Accounting teams. -Collaborate with the Revenue Manager to optimize rates and revenue opportunities. -Liaise with the Front Office to ensure smooth check-in and check-out processes for group guests. -Work with the Sales team to align group booking requirements and ensure customer satisfaction. -Coordinate with Accounting to facilitate correct invoicing and payment processes for group reservations. -Provide excellent service to group clients, promptly addressing any questions or concerns. -Anticipate guest needs and proactively resolve any issues during the reservation process. -Exceed client expectations through personalized and attentive service

Localização

• Lisboa, Portugal