Back Office Analyst - German and French Speaker (m/f/d)

What you will enjoy doing

• You will be in charge for query processing, distribution of e-mails, creating offers and other customer inquiries such as price confirmations, sales, and turnover lists
• Further, you will create and run regular reports regarding customer files
• In addition you will process changes in customer database and be responsible for the verification of customer data by accredited files (official sites); Maintain the company's customer master data processing manual
• You will enter and process all incoming orders (ERP system, e-mail) is part of your role, as well as to set up and document the order process for new customers
• In this role you will complete daily inventory check to ensure order accuracy and send customers daily or weekly inventory updates (when applicable)
• Analyze complaints and requests from customers and propose solutions
• You will request approvals, when necessary, for implement corrections and changes and communicate solutions and feedback to the customer
• Create and deliver reports required by customer and management as part of business dynamics. Also, you will maintain quality in the required standards and constantly improve the performance of processes; collaborate with team and team manager on workload and fair sharing of shared responsibilities

What makes you great

• You have great communication skills, both written and verbal
• Mandatory advanced level of German and French language (B2-C)
• Further, good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint) is required in this role
• Equivalent knowledge and experience using ERP systems (SAP preferential)
• You have customer support / customer service experience
• Detailed oriented and problem-solving skills
• You are able to collect, interpret and use data effectively, driving digital transformation projects

Why you will love working with us

At Linde you will be surrounded by knowledgeable people who love what they do. They are creative and strive to move our company forward. When facing adverse conditions they work out unique technical concepts, in order to find the best solutions for our customers. At the same time we are aware of our responsibility towards the safety of our employees at their workplace.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

In addition to an attractive compensation package, we offer you many social benefits, such as an excellent pension plan, flexible working hours and a wide range of health care options. Furthermore, we support you with various offers to help you combine family and career and to support your professional and personal development.

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.