Sales support analyst, CSS

Job Description

Customer Success Services Sales Support

Team provides sales support activities for field sales organizations during the entire lifecycle of a transaction run by Customer Success Services.

The ideal candidate will have a successful track record in the following areas:

• Support, Consulting, Outsourcing or Services Sales
• Operations support previous experience will be an asset
• Fluent English
• Eager to learn high volumes in short time
• Knowledge of technical terms in HW/SW/Services
• Any other foreign language is an asset.
  
  
  

Knowledge and Skills:

Professional:

▪ Excellent communication skills: written and verbal;

▪ Bold self starter with a great attitude and strong organizational skills;

▪ Excellent verbal and written communication skills

▪ Knowledge of Windows, Outlook, Word, and Excel

• Has general understanding of IT or service industry
• Projects a positive and professional image
  
  
  

▪ Data mining and prospecting skills

▪ Organized and a strong attention to details;

▪ Ability to manage multiple projects simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.

▪ Ability to work under pressure and tight deadlines despite the high demands of the working environment;

▪ Ability to communicate effectively and calmly;

• Flexibility in working hours, including availability outside the program during the week, weekends and legal holidays;
  
  
  

▪ Orientation towards results, being able to bring excellent results even with tight time limits;

▪ Ability to work with numbers and calculations.

Technical:

• Fluent English language skills, must be able to read, write and speak professional English.
  
  
  

▪ Any other language skills is a plus, must be able to read, write and speak professional in that language.

Brief Description

Sales support and operations support activities for field organizations combined with other billable and non-billable global operational activities.

Detailed Description

As a member of Oracle's Global Order Desk organization, you will handle requests to support sales field organizations to achieve their goals using company processes combined with LOB best practices. Your main responsibilities will be:

• Gather customer requirements to define the scope of the request in collaboration with various responsible teams like pre-sales, delivery, product management.
• Business analysis to match customer needs with Oracle products portfolio and customizations needed.
• Support field organizations on the entire lifecycle of a request with operations activities.
• Communication with stakeholders on any key stages of the process
  
  
  

▪ Answer in due time to standard queries related to the internal processes

• Make effective tracking for all requests handled
  
  
  

▪ Provide requester feed back at any steps in the process

• Support field organizations with approvals, queries, contracts, etc.
  
  
  

▪ Fosters internal Oracle relationships

• Participates in reporting and audit functions
• Deal with regional specifics that may vary from country to country
• Quick adapt to the frequent process and products changes based on business and market requirements
  
  
  

Career Level - IC1

Responsibilities

Customer Success Services Sales Support

Team provides sales support activities for field sales organizations during the entire lifecycle of a transaction run by Customer Success Services.

The ideal candidate will have a successful track record in the following areas:

• Support, Consulting, Outsourcing or Services Sales
• Operations support previous experience will be an asset
• Fluent English
• Eager to learn high volumes in short time
• Knowledge of technical terms in HW/SW/Services
• Any other foreign language is an asset.
  
  
  

As a member of Oracle's CSS Global Order Desk team, you will handle requests to support sales force organization to achieve their goals using company processes combined with the group’s best practices.

• Gather customer information to define the scope of the request in collaboration with various teams like pre-sales, delivery, operations, deal management, product management, credit & collections, etc.
• Execute business analysis to match customer needs with Oracle CSS products portfolio and the required customization.
• Perform pricing calculations using corporate tools or offline pricing practices
• Perseveres to deliver against organizational objectives and takes personal accountability for both own & group performance
• Demonstrates thorough attention to detail in all aspects of your work.
• Quickly adapt to the frequent process and products changes based on business and market requirements.
• Support field organizations during the entire lifecycle of a sales opportunity with pricing, approvals, queries, contracts, revenue bookings and other operational activities.
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.