Executive Assistant (Medical Records Office)

• Ensure all medical records are managed under strictest confidentiality and security.
• The Staff is expected to be proficient in the use of electronic systems and Microsoft Office programmes (e.g. Excel, Word) to support daily operational functions of MRO.
• The Staff is expected to assist and provide advice to both internal and external parties with regards to medical records related processes.
• Register and process medical report requests, including cashier function for medical report payment.
• Follow-up with doctors on incomplete medical report requests.
• Execute administrative duties pertaining to all medical report requests.
• Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
• Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.

Key Performance Measures include improve turnaround time for completion of medical reports, timely scanning of paper medical records and uploading of scanned images into system and timely project/task completion.

• The Staff is expected to assist the supervisor in compiling the daily volume of the given job task accurately and in a timely manner.

• The Staff is expected to participate actively in improvement projects by providing solutions and to put in effort as required by the supervisor to implement the improvements.

Secondary Responsibilities and Duties (20%)

• Handle any ad-hoc tasks assigned by Executive/Manager.
• Plan and manage job/task assignment.
• Conduct quality check on medical report before release.
• Assist in the preparation of statistics such as monthly performance report.

Requirements

• Minimum GCE “A” level or Diploma.
• Good knowledge on use of PC software and application.
• Proficient in the use of Microsoft Office like Excel and Word to assist in the management of the department’s data.
• Preferably 1 year of working experience in healthcare or service industry.
• Experience in hospital operations will be advantageous.
• Able to work in fast-paced environment.
• Good communication, interpersonal skills.
• Service oriented and customer focused.
• Meticulous, organised with positive working attitude, team player and willing to learn