Car Service Department Assistant Manager (Exp in Workshop Operation/Insurance Claims)

Responsibilities:

- Monitor and support daily customer interactions across all channels, including email, social media, walk-ins, and phone calls, to proactively identify and address potential concerns or complaints.

- Coordinate with internal departments to resolve customer issues, manage escalations, and carry out effective service recovery where necessary.

- Build and maintain strong, positive relationships with vehicle owners and customers.

- Ensure adherence to established customer service protocols and handling procedures.

- Track and analyze customer service KPIs and metrics to ensure service quality and performance standards are consistently met.

- Support the planning and execution of aftersales promotions and customer engagement activities.

- Provide strategic and data-driven insights into customer behavior and needs to inform business improvements.

- Assist in the preparation and organization of monthly customer service and aftersales review meetings.

- Oversee and manage recall campaign activities to ensure timely and effective resolution.

Requirements:

- 1–2 years of experience in an automotive workshop environment, with a focus on customer service.

- Sound understanding of vehicle servicing, repair processes, and auto insurance claim procedures.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to beile.lim@cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R24121196 | EA License 16C7883