Customer Service Executive

Key Responsibilities:

• Answering Inquiries:
• Professionally and accurately respond to phone calls from patients and potential patients, addressing their questions and concerns related to dental services.
• Scheduling Appointments:
• Book, reschedule, and manage dental appointments, ensuring efficient clinic operations and patient flow.
• Patient Information Management:
• Maintain accurate and organized patient records, including insurance information, contact details, and appointment history.
• Customer Service:
• Provide friendly and helpful customer service, addressing patient needs and resolving any issues or concerns.
• Cross-selling and Upselling:
• Potentially be responsible for promoting additional dental services or products to patients, when appropriate.
• Data Entry:
• Accurately input patient information and appointment details into the clinic's database.