Customer Service Executive

Customer Service & Sales Support

• Communication Channels: Establish and maintain clear communication with students and parents regarding class schedules, changes, and other relevant details.
• Customer Service: Address inquiries from students and parents, resolving technical and administrative issues promptly and professionally.
• Information Dissemination: Provide parents with necessary information and explain relevant details clearly and effectively.
• Sales Assistance: Support the sales team with diagnostic assessments (DA tests) and student course renewals.
• Administrative Support: Assist with various administrative tasks and other work-related matters as needed by the department.

Operations & Coordination

• Daily Maintenance: Ensure the center is maintained according to standard operating procedures, providing a clean and organized environment.
• Teacher Support: Assist teachers with their daily needs, including courseware preparation and classroom setup.
• Class Scheduling: Plan and optimize class schedules, ensuring efficient use of time slots and resources.
• Class Coordination: Arrange and coordinate trial classes, manage post-class teacher-parent communications, and organize replacement classes as needed.
• Attendance Records: Maintain accurate attendance records for all classes and activities.

Work Arrangement Details:

• Work Schedule: 3 Weekdays Saturday & Sunday (both weekend)
• Hours: 12PM - 930PM/830AM - 630PM
• Onsite for all working days

Requirements:

• A Diploma or Bachelor's degree in Business Administration, or other relevant field.
• Experience in a similar role is advantageous but not required. Graduates with no experience are welcome to apply.
• Possess excellent communication skills and confidence in speaking with both Parents and Students alike.
• We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.
• Flexible and capable of working both independently as well as collaboratively.