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Customer Service Executive Assistant

ST ENGINEERING E-SERVICES PTE. LTD.
Islandwide, Full Time
POSTED ON 4/25/2025 CLOSED ON 4/25/2025

Job Posting for Customer Service Executive Assistant at ST ENGINEERING E-SERVICES PTE. LTD.

Job Description

  • Handle customers’ queries (via telephone / email) escalated from Call Centre
  • Handle queries from walk-in customers
  • Handle first level troubleshooting with regard to the Internet e-services
  • Escalating complex queries for superior’s intervention
  • Engaging customer in change management campaigns
  • Suggest improvements arising from feedbacks or interaction with the customers
  • Submit daily report in a timely manner
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