12 Months Customer Service and Admin Support Analyst, Tampines

Responsibilities:

• Making outbound survey calls /follow up calls (up to 50% of time, depending on campaigns and volume)
• Some survey calls are conducted in Mandarin.
• Call script and training will be provided
• Data entry to ensure data accuracy (call survey results update)
• Adverse finding to be escalated for further investigation /follow up
• Key person to support administrative duties such as (50% of time or more):

1. Creating/revised SMS templates
2. Sending of weekly SMS/SMS reminders/preparing reports
3. Assist to streamline department processes to increase operations efficiency (ie. SOP/reporting/etc)
4. Support in Call Quality assurance

• Uphold confidentiality and data security standards
• May need to undertake project if any

Requirements:

• Strong proficiency in MS Words/Excel(pivot table, formulas etc) / Powerpoint
• Min Diploma with some experience in Insurance sales/customer service is preferred
• Good communication skills and detail oriented
• Experience in call centre (outbound call) is preferred