Technical Support Engineer

Role Profile

The purpose of the role is to install, service, and repair the Division’s products and follow up on pre- and post-installation activities.

Key Responsibilities:

• Responsible for the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products
• Perform proper installation, terminations, testing and commissioning, and smooth operation of the Division’s product at customer’s site
• Attend promptly to service and fault calls in accordance to SLA
• Provide pre-sales and post-sales applications support, technical advice, equipment demonstrations or product training /seminars to customers and channel partners
• Plan maintenance schedule and perform maintenance, repair and other service support to customers in accordance to SLA and advise end-users of potential problems and follow up on them
• Interact with end-users to understand the problems they face in using the company’s products and feedback to the Technical Support team and/or supplier for resolution
• Assist Technical Support Lead in setting short-term objectives for the department in line with the Company objectives
• Work closely with company sales team to support the smooth operation of the company’s products
• Comply with the company’s Safe work procedures at all times

Requirements:

• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks easily and perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve and troubleshoot problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction

Education & Experience:

· Diploma or equivalent in Biomedical, Security Technology and other related studies

· Minimum 7 years’ experience in the related industry preferred

-Open to fresh graduates with no prior experience, training will be provided

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