Technical Support Engineer (Medical Device)

Role Profile

The purpose of the role is to install, service, and repair the Division’s products and follow up on pre- and post-installation activities.

Key Responsibilities:

• Responsible for the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products
• Perform proper installation, terminations, testing and commissioning, and smooth operation of the Division’s product at customer’s site
• Attend promptly to service and fault calls in accordance to SLA
• Provide pre-sales and post-sales applications support, technical advice, equipment demonstrations or product training /seminars to customers and channel partners
• Plan maintenance schedule and perform maintenance, repair and other service support to customers in accordance to SLA and advise end-users of potential problems and follow up on them
• Interact with end-users to understand the problems they face in using the company’s products and feedback to the Technical Support team and/or supplier for resolution
• Assist Technical Support Lead in setting short-term objectives for the department in line with the Company objectives
• Work closely with company sales team to support the smooth operation of the company’s products
• Comply with the company’s Safe work procedures at all times
• Comfortable to standby after office hours, weekends, and public holidays
• Occasional overseas travel may be required for training

Education & Experience:

• NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies
• Minimum 1 year work experience in the equipment maintenance
• Fresh graduates are welcome to apply. Training will be provided.

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