End User Support Engineer [Up to $4K | West] RRKC

Job Highlights:

• 12-months (Renewable) Contract
• Up to $4,000/month 1-month Completion Bonus
• 18 days of Annual Leave Corporate Group Insurance
• Monday - Friday, 8:15am to 5pm
• Gul Circle [Transport provided at various MRT]

Job Responsibilities:

• Provide Level 1 support for IT Data Center.
• Provide Level 2 support and End-User Support for Singapore sites
• Use ServiceNow for ticketing and support reporting.
• Troubleshoot and resolve ServiceNow incident tickets
• Act as the first point of contact for IT issues in Singapore and plant locations.
• Escalate Level 3 issues to respective team (e.g., Network, Server, Application, etc).
• Hardware Deployment & Asset Management (Disposal of old and defective equipment)
• Replace faulty or lost Cisco IP Phones in Singapore.
• Support IT projects and the deployment of new technologies and applications in Singapore.
• Assist with IT procurement tasks, including managing software and hardware requests for Singapore.
• Repair, replace, and reimage IT equipment as needed.
• Conduct IT orientation for new hires.
• Set up new network printers and resolve printer-related issues.
• Coordinate hardware-related issues with Singapore’s IT service provider.
• Report daily updates and provide weekly updates to the team lead.

Job Requirements:

• Minimum 3 year of relevant experience in IT operations and support, or IT helpdesk role.
• Familiar with IT infrastructure components, including hardware (desktops, laptops, servers, network devices) and software (operating systems, applications, network protocols).
• Experience with setting up PCs (desktops and laptops) from initial setup to deployment.
• Proficiency in troubleshooting and resolving IT issues, particularly related to hardware, software, and network connectivity.
• Experience with IT ticketing systems (e.g., ServiceNow) and remote support tools.
• Knowledge of Microsoft 365 environment and Microsoft Windows Operating Systems (Windows 11)

If you are keen to explore this career opportunity, kindly send a copy of your resume to rrkc@rapidrecruitmentasia.com or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Chan Ku Ci - R22111446
EA License No: 16C8261