Business Manager

Job Summary:

• To assist the branch manager in managing the branch to achieve the team sales target by maximizing new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the differing segments, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements.
• Assist the branch manager in Implementation and oversight of the below responsibilities:

Duties & Responsibilities:

• Drive and implement strategies
• To accelerate client acquisition and penetration in Priority Banking Segment.
• To develop targeting strategies by segment and geographic presence such as consideration and pull-based sourcing.
• To inculcate a robust and deep-rooted service culture.
• You are to work with stakeholders to ensure achievement of segment-wise targets.
• To conduct root cause analysis and de-bottleneck issues as required.
• Performance measurement and tracking
• You are responsible for defining strategy for conversion of leads.
• You have to work closely with segment, Products and Performance Management teams to ensure overall performance standards and KPPI are met.
• To ensure high level of FLC and upkeeping the service standards in our touchpoints.
• To ensure deliverables in budget/ scorecards are me and contactability ratio of RM to clients.
• People Management
• Coach, equip empower and energize both the frontline and support staff to deliver the best result.
• Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management
• Be an effective agent of change and role model for talented staff throughout the bank.

Requirement:

• RNF & CFMAS Certificates
• 1 year of sales and relationship management experience
• Experience in Business Management and Retail Banking will be an advantage
• Client Acquisition Experience will be an advantage
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc) will be an advantage