Freelance IoT Team Manager

We are seeking an experienced Team Manager to lead an operational team responsible for digital water meter systems and IoT-enabled water infrastructure. This role combines people leadership, service management, and technical oversight to ensure seamless operations across three water utilities. The ideal candidate will have a background in shared service centers, IoT device management, and operational excellence in utilities or related sectors.

Key Responsibilities

• Manage and mentor a team of 8–12 operational staff, fostering collaboration and high performance.
• Conduct regular 1:1s, performance reviews, and skill development plans.
• Resolve escalations and ensure adherence to KPIs.

• Design and implement Service Level Agreements (SLAs) for water meter operations.
• Streamline workflows between field teams, data analysts, and external partners.
• Oversee a shared service center model to support multiple water utilities.

• Act as SME for IoT-enabled water meters (installation, data collection, troubleshooting).
• Collaborate with IT/OT teams to integrate meter data with central systems.
• Drive continuous improvement in asset management and predictive maintenance.

• Liaise with utility partners, contractors, and technology providers.
• Report to senior leadership on operational metrics and cost efficiency.

Ideal Profile

• 5 years in operational team management (utilities, IoT, or field services preferred).
• Proven experience setting up SLAs and shared service centers.
• Technical familiarity with IoT devices (water meters, sensors, SCADA systems).
• Fluent Dutch & English, other languages are a bonus
• Strong process improvement mindset (Lean, Agile, or ITIL foundations).

Nice-to-Have:

• Project management background (PMP, PRINCE2).
• Knowledge of water sector regulations and asset management.
• Experience with data-driven decision tools (e.g., Power BI, GIS).

If you are interested, please apply above or email an updated CV to rivers.osumah@vividresourcing.com and I'll try to be in touch as soon as possible.