What are the responsibilities and job description for the Account Manager position at Center?
At Center, we’re building forward-looking technology to simplify how people work. Our transformative expense management solution is purposely built and offers three important advantages: it eliminates expense reporting for employees, radically reduces the amount of time needed to process expenses in the finance department, and offers real-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets.
The Center team believes that great businesses are built by people who share common values. For us that means a passion for invention, a deep commitment to the customer, integrity, and operating with a sense of care and respect for one another. Working at Center you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration.
Why Center?
Center is a hyper-growth SaaS company backed by the co-founder of Concur. We constantly strive to create an environment that allows our employees to thrive and do great work. We are a distributed workforce and have two amazing workspaces in Bellevue, WA and Minneapolis, MN.
As the Account Manager, you will nurture and grow relationships with existing clients for maximum customer success and adoption of Center’s products. As part of Center’s growing Client Experience team, you will act as the clients’ advocate and trusted partner while developing account strategies to drive adoption of Center, maximize value realization and identify account growth for your clients. We are seeking a client focused over-achiever with Account Management experience who is excited by the opportunities that come with growing an innovative software company.
\n- Proactively manage and grow a portfolio of assigned clients
- Manage the client’s journey post initial deployment and continuously identify and track the adoption of Center to maximum value realization
- Actively listen and evaluate the client’s needs and feedback for appropriate product recommendations, consultation, and additional services to maximize value realization
- Own the account-level relationship with clients, building strong relationships with key stakeholders to manage expectations and mitigate risk
- Conduct strategic workshops and business reviews with executive sponsors
- Offer continuous value-add trainings and product demonstrations as needed
- Understand Center’s rule-based configuration engine for business process consultation and configuration updates
- Identify account growth, upsell opportunities to build pipeline
- Analyze key product analytics to recognize areas of increased adoption
- Act as the client’s point of escalation and proactively identify and resolve account success blockers that may arise; Partner with the Customer Support team on day-to-day reactive case management
- Assist the growing Account Management team to establish new processes and systems
- A minimum of 3 years of relevant account management experience
- A clear track record of over-achievement
- Proven client success and account growth
- Effective communication skills with the ability to develop and deliver executive presentations
- Experience in project management, account management, or consulting
- Strong interpersonal skills, particularly via phone and virtual meetings
- Consultative and friendly
- Self-driven and autonomous
- Eager to learn and grow with Center
- Ability to work well with people at all levels of the organization in a geo-dispersed and often virtual environment
- Passion for the customer
- Self-starter, with the ability and willingness to grow
- Be mission driven and motivated to make a high impact
- Fast learner, with an open mind, and a team-oriented mentality
- An entrepreneurial spirit: flexible and willing to pitch in where needed
Why Center?
· Backed by the co-founder of Concur
· All team members have the opportunity to make a critical impact at an early stage business
· An experienced management team that understands the space and knows how to build high performing teams
· Ownership through stock option grants
· Competitive base salary compensation package
· Comprehensive health insurance plan
· Flexible, self-managed PTO policy
· 401k program
· Great co-workers and a collaborative team that is passionate about helping every business to get the most out of every dollar they spend!
Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Salary : $90,000 - $120,000
