What are the responsibilities and job description for the Support Associate - Front Office (Oncology) position at Dayton Physicians, LLC?
Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Front Office to our Oncology team at our Englewood location!
Summary:
The Front Office Support Associate provides support to all functions within the medical office. Duties to include, but are not limited to: answer and route incoming calls; patient check in and out; collect co-payments/deductibles; update patient demographic information, schedule appointments; pull, file, scan medical records; various administrative tasks as required.
Schedule: Monday through Friday 8:00am - 4:30pm
No evenings, weekends or holidays!
Work/life balance schedules
Why work for Dayton Physician's Network?
- Full-time employees are eligible for health, dental and vision benefits
- Company holidays and a flexible holiday!
- Generous Paid Time Off (PTO) Package
- Additional accrual increase after 1 year of service with Dayton Physicians!
- 401K
- Scrub Allotments
- Yearly Bonus Program
- Dayton Physicians Network as an Independent Practice <- Watch video here!
DPN Core Value Expectations:
The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:
- COMPASSION: we show compassion for others
- ACCOUNTABILITY we hold ourselves accountable for our actions
- RESPECT: we show respect for others
- EXCELLENCE: we strive for excellence in all that we do
- SERVICE: we provide outstanding service to our patients, team members and community
Essential Duties and Responsibilities:
- Answer and route incoming calls;
- Obtains, verifies and updates patient demographic information;
- Collects and records co-payments and/or deductibles;
- Verifies charts contain all necessary paperwork;
- Schedules return appointments, as required;
- Scans medical records for EMR as needed or requested;
- Ensures patient waiting area is free from trash and clutter;
- Assists other office support positions as needed or requested;
- Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
- Other duties as assigned.
Required Education and/ or Experience:
Requires a High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position, 2-3 years’ experience is preferred.
General Skill Requirements:
- Excellent oral and written communication
- Working knowledge of Microsoft Office, including Word, Excel and Outlook.
- Experience working with a Practice Management system.
- Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.
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