What are the responsibilities and job description for the IT Help Desk / Systems Engineer with MSP Experience position at Integrated Technology Corporate Solutions, Inc.?
SUMMARY:
ITCS, a local IT Managed Services Provider in South Florida, is seeking a qualified Help Desk Administrator/Systems Engineer.
Your primary responsibilities will include:
· Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
· Installing, migrating, and managing Windows Server environments up to 2019
· Providing remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server & Exchange as well as Office365.
· Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
· Actively collaborating in the development and maintenance of IT Support processes
· Identifying infrastructure system needs and providing feedback for development.
The ideal candidate will be self-motivated with the ambition to problem-solve, resolve issues and possess the ability to effectively communicate and be able to work independently or in a team environment. You must already reside in our service area of South Florida and the position involves going to clients as needed.Please do not apply if you do not live in the Fort Lauderdale, Florida area.
BENEFITS OF JOINING OUR TEAM
We are a team oriented company that exposes our staff to the latest IT solutions that fit our clients' needs. We do not offer a menu type solution but rather develop customized solutions that are appropriate for each client. Staff members who are diligent can ultimately advance their careers to become successful CTO's for organizations. Our benefits include continuing education, health insurance and a company sponsored savings plan. We are a company that can grow your career.
THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING:
Must have outgoing personality and be extremely professional and personable – Absolutely No Exceptions.
Must be have a professional compassionate personality via telephone to customers. Must possess patience when working with end users who may not be technically proficient.
Experience working in all roles with clients from Help Desk, Desktop Support and other directly related roles.
Experience configuring, upgrading, and diagnosing problems from user workstations, to network equipment.
Possess thorough and effective troubleshooting methods and analytical skills.
Ability to provide troubleshooting and configuration assistance over the phone.
Must be able to perform all tasks without on-site supervision.
Self-starter and motivated to learn new technologies.
Must be able to communicate effectively with executive and non-executive personnel.
Must possess excellent time management skills.
Must be able to multi-task
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:
Assist users with various issues and perform helpdesk administration roles. Perform other functions including new system configuration, software installations, and system maintenance.
Handle backup and recovery as well as disaster recovery procedures.
Possess good working knowledge of Active Directory.
Track and document all request using a ticketing system.
Possess good working knowledge of Microsoft Exchange.
Possess Knowledge of Microsoft Office365 including performing migrations from other email platforms to Office 365.
Maintain accurate inventory records.
May occasionally be required to work after hours to complete project tasks.
Other duties that are within qualifications and experience may be assigned as needed.
CORE REQUIREMENTS:
Minimum 1 to 3 years’ experience in Windows Operating Systems.
Must possess good working knowledge of Windows 2008/2019 Server Operating Systems.
Experience is setting up and configuring routers and switches a plus.
Must possess good working knowledge of Microsoft Exchange and Active Directory.
Must possess experience in setting up and configuring Network peripherals (Printers, Scanners, Copiers).
Ability to work day, evening or weekend hours.
Must be available on-call during off hours if scheduled.
Must be able to work independently.
Must possess project management skills to carry out tasks assigned.
Proven hands-on network troubleshooting experience.
Strong written and verbal communication skills.
A sense of urgency and responsibility for following through on projects.
Solid teamwork and interpersonal skills a must.
Must have reliable transportation and be able to travel locally up to 100% of time.
Must be able to pass Florida Department of Law Enforcement (FDLE) background check.
DESIRED SKILLS:
MS SQL experience a plus.
Linux/UNIX experience a plus.
Experience with Apple Mac OS a plus.
About the Company:
Integrated Technology Corporate Solutions, Inc.
Industry:
Computer Hardware
Salary : $65,000 - $85,000