Client Services Coordinator

Do you have a passion for helping individuals with developmental disabilities? Are you looking for a rewarding career with a company that has a dynamic and inclusive work culture? If the answer is yes, the Administrative Assistant position at Meaningful Day Services could be the job you are looking for.

Meaningful Day Services has proudly been serving individuals with developmental disabilities since 1994.

At Meaningful Day Services, we are passionate about creating an inclusive and diverse workplace that values each individual. We believe that diversity in age, race, ethnicity, language, sexual orientation, gender identity, religion and disability make us stronger and more able to serve our clients and community.

We are currently seeking a Client Services Coordinator that will effectively work within our company culture, which is described as being family-friendly, supportive, transparent, and treats employees as we would want employees to treat our clients. We are seeking a Client Services Coordinator that is a good advocate for our clients, solution-oriented, honest and passionate.

Meaningful Day Services provides an opportunity for our employees to gain experience in a high energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others.

This is a full-time position Monday-Friday from 8:00-4:00pm. The pay rate is $18-21/hour based on experience.

Our Philosophy:

• Providing quality, hands-on services that enhance and improve the independence of each unique individual.
• Maintaining a work culture that thrives on collaboration, teamwork, flexibility, and caring for our clients, our co-workers, and our community.
• Investing in our employees through effective supervision, training, and learning opportunities.

Job Duties:

• Responsible for answering a multi-line phone system with daily monitoring of general voicemail box and distribution of messages among departments
• Corresponds with families and take referrals for all departments through through multiple methods (phone call, website submissions, online medicaid waiver portal, etc.) and completes department referral tracking once referrals are obtained
• Manages direct communication and onboarding of referrals for departments, including obtaining client documents and scheduling intakes and evaluations
• Actively supports departments by maintaining client appointments, client/therapist correspondence, attendance records, and policy implementation
• Maintains rapport with service team members and acts as a resource for services within the company
• Responsible for documentation collection and uploading as necessary, including processing medical records requests from outside entities
• Assists in problem solving any concerns regarding implementation and effectiveness of policies as it relates to client coordination
• Assists members of the leadership team in acting as a liason between referrals, clients, client families, client team members and leadership.
• Assists with insurance related client needs such as benefits verification, authorizations, and appeals.
• Other administrative duties as assigned by leadership team or supervisor

Requirements:

• High school diploma or equivalent
• 21 years or older
• Valid driver’s license and car insurance with $50,000/$100,00 bodily injury and liability limits

Preferred:

• Administrative experience preferably in a healthcare environment
• Experience with individuals with developmental disabilities
• Microsoft office proficient

Benefits:

• $100 minimum monthly health insurance contribution (full-time)
• Dental Insurance (full-time)
• $10 monthly contribution toward dental insurance (full-time)
• Access to Vision Insurance (full-time)
• Access to critical illness Insurance (full-time)
• Short-term disability
• Life Insurance
• Employee Assistant Program
• Paid Time Off (full-time)
• 401(k) matching program
• 7 Paid holidays per year (full-time)
• 2 Personal/Sick Days per year
• 1 additional Floating Holiday
• Organization sponsored CEU trainings

Meaningful Day Services is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative: 2 years (Preferred)

Work Location: In person

Salary : $18 - $21