What are the responsibilities and job description for the Warranty Administrator position at Optimal Inc.?
Job Description
Job Description
Job Overview
The Sales and Warranty Administrator must have experience in specialty vehicles, customer service, and dealer support. You must also possess excellent organizational and record-keeping skills, attention to detail, and problem-solving aptitude.
The goal is to ensure that our sales and warranty organization provides safe, efficient, world-class service that exceeds our customers' expectations.
About the Company
Optimal-EV is bolting into the commercial EV sector with industry-leading performance, features, comfort, and durability.
We integrate the best components through world-class partnerships. The Optimal-EV advantage ensures your zero-emission commercial or shuttle bus fleets exceed expectations and deliver an unparalleled experience for companies, transit agencies, and passengers.
Responsibilities for Sales and Warranty Administrator
- Establish, develop, and maintain positive business and customer relationships.
- Correctly and efficiently key in sales orders, release products, follow up with sales and customers.
- Liaison between sales management and the customer, helping to resolve order processing problems.
- Work closely with the Sales Managers to develop efficient procedures that are in accordance with company policies for the entire sales department.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Coordinate sales efforts with team members and other departments.
- Overseeing warranty claims and ensuring they are resolved quickly and efficiently
- Communicating with customers and dealerships to resolve issues
- Maintaining accurate records of warranty claims and their resolution
- Preparing and processing warranty documentation according to manufacturer guidelines
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Continuously improve through feedback
- Go above and beyond for each and every customer
Qualifications for Sales and Warranty Administrator
- Customer service skills to listen to customer's concerns and address their needs.
- Interpersonal skills to work with various people daily, build relationships, and network.
- Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale.
- No drug or alcohol-related driving incidents in the last 3 years
Preferred Skills for Sales and Warranty Administrator
- Proven experience as a sales and warranty administrator in the commercial, transit and retail bus industry preferred.
- Excellent knowledge of MS Office.
- Familiarity with CRM practices and warranty systems and the ability to build productive business professional relationships.
- Highly motivated and target-driven with a proven track record in sales.
- Prioritizing, time management, and organizational skills.
- Relationship management skills and openness to feedback.
- Previous experience in a start-up environment is a plus.
- Candidate cannot have a binding non-compete from another competitor / company.
