What are the responsibilities and job description for the Front Desk Supervisor position at Sunway (USA) Investment Group LLC?
Job Summary
We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team at our esteemed hotel. The ideal candidate will possess exceptional guest relations skills and a strong background in hospitality management. This role is pivotal in ensuring that our guests receive outstanding service from check-in to check-out, creating a welcoming atmosphere while managing the front desk staff efficiently.
Duties
- Supervise and coordinate front desk operations, ensuring smooth and efficient service.
- Conduct night audits to reconcile daily transactions and prepare reports.
- Foster excellent guest relations by addressing inquiries, resolving issues, and providing information about hotel services and local attractions.
- Train, mentor, and manage front desk staff to deliver high-quality guest services.
- Maintain accurate records of room availability, reservations, and guest preferences.
- Implement hotel policies and procedures to enhance operational efficiency.
- Collaborate with other departments to ensure seamless service delivery for guests.
- Utilize multilingual skills to assist diverse clientele effectively (bilingual candidates are encouraged to apply).
- Monitor front desk activities to ensure compliance with safety and security protocols.
Experience
- Previous experience in a front desk or guest services role within the hospitality or resort industry is required.
- Strong knowledge of hotel management systems and night audit processes is preferred.
- Proven ability to manage a team effectively while maintaining a positive work environment.
- Excellent communication skills, both verbal and written, with proficiency in multiple languages being a significant advantage.
- A degree in Hospitality Management or related field is beneficial but not mandatory.
If you are passionate about providing exceptional guest experiences and have the skills necessary to lead a dynamic front desk team, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $17 - $21