Care Manager (Children's HOPES Program)

GENERAL SUMMARY

Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to children and adolescents as well as caregivers in a child-centered, family focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the child’s home, school or other identified locations as well as clinic-based services provided from multiple Children’s Behavioral Health (CBH) clinic locations.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

· Completes indirect support activities including documentation, correspondence, death review packets, and prescription assistance program consultations.

· Coordinates coverage for planned absences in advance with supervisor.

· Develops treatment plan for consumers.

· Documents clinical interactions; updates electronic health record & other required platforms.

· Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements and complies with Quality Improvement Processes.

· Participates in centralized scheduling process.

· Participates in supervision and development opportunities including individual/group supervision, and meetings/trainings as assigned.

· Provides case management support and various activities including care coordination, direct services, discharge planning, linkage and transition to next level of care, emergency case management assistance, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross collaboration with interdisciplinary teams.

· Provides direct individualized clinical services 60% of hours worked.

· Provides individual direct clinical services including assessments.

· Supports CHCS no-show efforts by utilizing appropriate scheduling & communication tools.

· Performs other related duties as required.

Specific Program Description

• Healthy Outcomes through Prevention & Early Support (HOPES) Program

Care Manager (CM) in this position will be working with a specialized caseload of families with children ages 0-5 years old and their older siblings (if applicable) who are considered at risk for abuse and neglect. Program aims to prevent child abuse occurrences and increase protective factors such as family functioning and resiliency, social supports, and nurturing/attachment. Care manager will provide individual/group parenting skills training using Nurturing Parenting Curriculum as well as individual/group skills training for the children to improve their social skills and address behavioral needs. Other services provided: psychosocial assessment, medication training, routine case management, advocacy, and crisis intervention as needed. Care manager will participate in United Way outreach supported events that can occur after hours or on weekends, and bi-monthly meetings. Position requires additional background check above the baseline requirement for CHCS. Services will be provided at the office, home, school, or other community location to meet the family’s needs. General hours of operation are Monday through Friday 8:30am-5:30pm, with the expectation that later evening appointments are made available based on the needs of the clients. This position is non-exempt.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

· Bachelor’s degree from an accredited university or college in a Behavioral Health field such as Social Work, Psychology, Counseling or a related field; or Bachelor’s degree with at least 27 hours of Behavioral Health course work

· Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer.

Licenses or Certifications

· None

Other Requirements

· Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.

· Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.

· Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

· Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.

· Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.

· NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.

· NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.

PREFERRED QUALIFICATIONS

· One (1) year experience providing similar services.

· Prior experience with or knowledge of trauma-informed care, crisis intervention and emergency services.

· Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed.

SUPERVISION

· Job has no responsibility for the direction or supervision of others.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

· Applicable software applications.

· Center for Health Care Services Safety Administrative Directives.

· Community resources.

· Electronic Medical Records.

· Medical terminology.

· Modern office procedures, methods and computer equipment.

· Requirements of Medicaid and other funding resources.

Skill in:

· Case management principles.

· Customer service.

· Organization and time management.

· Performing a variety of duties, often changing from one task to another of a different nature.

· Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.

Ability to:

· Accurately organize and maintain paper documents and electronic files.

· Complete and submit required documentation.

· Effectively communicate, both verbally and in writing

· Ensure compliance with all State regulations and CHCS policies.

· Establish and maintain effective working relationships.

· Maintain accurate and complete records.

· Maintain the confidentiality of information and professional boundaries.

· Meet schedules and deadlines of the work.

· Understand and carry out oral and written directions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to meet the physical requirements to complete NCI and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.

· Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.

· The position requires occasional transport of a consumer.

Job Type: Full-time

Pay: $21.17 - $23.08 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Free parking
• Gym membership
• Health insurance
• License reimbursement
• Life insurance
• Mileage reimbursement
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $21 - $23