Medical Administrator (Part-time)

The Institute of Eye Surgery (IoES) is a private sub-specialty ophthalmic clinic operating in a fast-paced, patient-centred environment. With multiple clinics throughout Ireland, we are committed to delivering a premium standard of care while constantly improving our patient journey.

We are currently seeking an Urgent Access Administrator to manage our dedicated urgent access phone line during evenings and weekends. This key role is suited to someone with exceptional communication skills, the ability to remain calm under pressure, and strong administrative capabilities. You will be the first point of contact for patients seeking urgent clinical support, working closely with our clinical team to ensure prompt and effective patient care.

Job Description

• Respond promptly and professionally to incoming calls from patients via the Urgent Access Line
• Liaise with clinical team members to arrange urgent access appointments when required
• Relay clinical outcomes and follow-up actions to patients as advised by the clinical team
• Accurately document patient interactions and clinical outcomes on our practice management system
• Process payments for urgent consultations as required, ensuring accuracy and professionalism
• Maintain a high standard of patient care and confidentiality at all times
• Support general administration duties during downtime if required

Requirements

• Minimum 2 years’ experience in a healthcare or high-volume call-handling environment
• Excellent phone manner with strong communication and interpersonal skills
• Calm, professional, and empathetic approach to patient needs
• Ability to multi-task and manage time effectively in a fast-paced, time-sensitive setting
• Proficient in using IT systems for scheduling, data entry, and payment processing
• Strong attention to detail and a high degree of accuracy
• Flexible and reliable with the ability to work evenings and Saturdays
• Ability to work independently and follow structured protocols

This is a unique opportunity to be part of a highly respected healthcare team and make a direct impact on patient experience during critical access times. If you thrive in a dynamic, patient-focused environment and want to be part of a supportive and professional team, we would love to hear from you.

Job Types: Part-time, Permanent

Pay: From €14.87 per hour

Expected hours: 17.5 per week

Benefits:

• Bike to work scheme
• On-site parking

Schedule:

• Every weekend
• Monday to Friday

Work Location: In person

Application deadline: 26/04/2025