What are the responsibilities and job description for the Customer Service Representative position at 3Q, Inc.?

Position Description:

3Q, Inc. is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. You are responsible for providing excellent service to our customers, ensuring their needs are met and their expectations are exceeded. Fastener experience is a plus.

Company-Wide Expectations

Quality – Examine and improve processes related to job responsibilities.

Initiative – Decision making to ensure forward progress. Problem solving to implement change to improve the organization.

Teamwork – Work effectively within a team to accomplish department/company goals. Respect other team members’ needs and individual contributions.

Relationships – Foster harmonious and mutually beneficial relationships with both the internal and external customers to work with Quality, Integrity, and Respect.

Essential Functions

Handle supporting functions of the Sales Department (order entry, process blanket orders, provide customer follow up, etc.)
Review of customer sales orders for accuracy (due dates, sale price, item descriptions)
Provide office and shipping support as required
Respond to customer requests for pricing and availability
Prepare quotes of standard products
Update customer specific spreadsheets as needed
Maintain customer files (electronic and physical) as needed
Resolve all customer complaints quickly and efficiently in the best interest of the customer and 3Q, Inc.
Maintain contact with customers to ensure their satisfaction with 3Q, Inc. products and service
Carry out all company policies and procedures
Support to 3Q, Inc. as assigned by Management and / or President

Education and Training Required

High school diploma or equivalent
Training as required by management and HR

Experience Required

Previous customer service experience, and / or a 4- year degree
Fastener experience preferred
Excellent verbal and written communication skills
Analytic/problem solving skills
Strong computer skills: Microsoft Office, QuickBooks, internet-based programs
Strong analytical skills with the ability to assess situations and provide effective solutions.
A positive attitude, strong work ethic, and the ability to work well in a team-oriented environment.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits: