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Information Technology Specialist

AAA North Penn
Scranton, PA Full Time
POSTED ON 1/5/2025 CLOSED ON 3/4/2025

What are the responsibilities and job description for the Information Technology Specialist position at AAA North Penn?

Basic Purpose/Function:

We are currently seeking a motivated, highly successful, full-time IT Support Specialist to become a part of our team. This individual will provide support services to the club’s internal and external users for software, applications, hardware, and telecommunications-related issues. Troubleshoot core club applications, Microsoft applications, hardware errors, and Operating System. Collect information, perform triage, and resolve or escalate issues related to new hardware/software requests, network, application software, and telecommunications to the appropriate staff.

Essential Duties and Responsibilities:

  • Provides support to all AAA personnel with questions and problems in utilizing core applications, PC applications and equipment, and outsourced applications as well as researching solutions.
  • Responds to the needs and issues of users concerning their access to resources both locally and on the network.
  • Troubleshoots through diagnostic techniques and by asking pertinent questions to assess and resolve computer user issues.
  • Participates in the implementation of new technologies and applications.
  • Provides support for the conversion, setup, and processing of in-house and outsourced applications.
  • Communicates with various vendors for additional IT support or escalation when needed.
  • Install end-user hardware and PC software.
  • Set up equipment as necessary for group meetings, webinars, etc.
  • Assist with ordering new computers and system-related equipment, software, and supplies, maintaining inventories, logs, and files as necessary.

Required Skills:

  • Excellent computer and system proficiency Network, PCs, Microsoft Office (Word, Excel, Outlook, PowerPoint), all AAA internal systems, operating systems, peripheral equipment, etc.
  • Excellent communication skills and a high level of responsiveness to requests for assistance from both internal and external customers.
  • Knowledge of workflow processes and how to apply automation to those processes.
  • Project management, written and oral communication skills.

Supervisory Responsibilities:

No

Education:

Bachelors Degree

Prior Work Experience:

1 to 3 years

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

  • 401(k) matching
  • Flexible spending account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person

Salary : $45,000 - $50,000

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