What are the responsibilities and job description for the Information Technology Specialist position at AAA North Penn?
Basic Purpose/Function:
We are currently seeking a motivated, highly successful, full-time IT Support Specialist to become a part of our team. This individual will provide support services to the club’s internal and external users for software, applications, hardware, and telecommunications-related issues. Troubleshoot core club applications, Microsoft applications, hardware errors, and Operating System. Collect information, perform triage, and resolve or escalate issues related to new hardware/software requests, network, application software, and telecommunications to the appropriate staff.
Essential Duties and Responsibilities:
- Provides support to all AAA personnel with questions and problems in utilizing core applications, PC applications and equipment, and outsourced applications as well as researching solutions.
- Responds to the needs and issues of users concerning their access to resources both locally and on the network.
- Troubleshoots through diagnostic techniques and by asking pertinent questions to assess and resolve computer user issues.
- Participates in the implementation of new technologies and applications.
- Provides support for the conversion, setup, and processing of in-house and outsourced applications.
- Communicates with various vendors for additional IT support or escalation when needed.
- Install end-user hardware and PC software.
- Set up equipment as necessary for group meetings, webinars, etc.
- Assist with ordering new computers and system-related equipment, software, and supplies, maintaining inventories, logs, and files as necessary.
Required Skills:
- Excellent computer and system proficiency Network, PCs, Microsoft Office (Word, Excel, Outlook, PowerPoint), all AAA internal systems, operating systems, peripheral equipment, etc.
- Excellent communication skills and a high level of responsiveness to requests for assistance from both internal and external customers.
- Knowledge of workflow processes and how to apply automation to those processes.
- Project management, written and oral communication skills.
Supervisory Responsibilities:
No
Education:
Bachelors Degree
Prior Work Experience:
1 to 3 years
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Flexible spending account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $45,000 - $50,000
