What are the responsibilities and job description for the Technical Support position at Adept CC?
Job Details
*Note: Local to VA.
Skills Matrix -
Skill Required / Desired Amount of Experience
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required 5 Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Years
Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years
Experience working with help desk request tracking and reporting tools Required 5 Years
Strong Customer Service skills that include a "customer first" attitude Required 5 Years
Provide computer training for field staff Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired
Experience with creating training documentation. Nice to have