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Technical Support

Adept CC
Salem, VA Full Time
POSTED ON 1/21/2025 CLOSED ON 2/2/2025

What are the responsibilities and job description for the Technical Support position at Adept CC?

Job Details

*Note: Local to VA.

Skills Matrix -
Skill Required / Desired Amount of Experience
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required 5 Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Years
Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years
Experience working with help desk request tracking and reporting tools Required 5 Years
Strong Customer Service skills that include a "customer first" attitude Required 5 Years
Provide computer training for field staff Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired
Experience with creating training documentation. Nice to have

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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