What are the responsibilities and job description for the Customer Service Partner position at Allianz Trade?
You will be responsible for managing and resolving client requests and issues across multiple channels and segments while at the same time liaising with the Direct Sales Force to support EH Americas in business production.
Key Responsibilities
- Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
- Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
- Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
- Responsible for managing collection of past due invoices and other policy items for assigned portfolio
- Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
- Support implementation of Voice of the Customer initiatives in the region.
Key Experience:
- Strong people skills and ability to manage external customers including broker partners and internal agents
- High level of organization
- High level of computer literacy with an ability to quickly acclimate to new systems.
- Prior customer service experience
Key Requirements:
- Bachelor’s Degree required
- Spanish speaking is a plus
- Highly computer literate with proficiency in Word, Excel and similar software.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
Ability to commute/relocate:
- Lisle, IL 60532: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Lisle, IL 60532
Salary : $50,000
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