What are the responsibilities and job description for the Organizational Change Management Lead position at Apex Informatics?
JOB DESCRIPTION -
OCM / Process Re-Design Lead - leader in the analysis and redesign of process in conjunction with technology enhancements, structure communication, and change management, with experience motivating through action and words digital adoption, process redesign and internal and public communication.
In support of Connecticut’s Department of Developmental Services, “CTDDS” requires an experienced Organization Change Management leader with an understanding of application and data migrations, modernization efforts, strategic enterprise communications both internal and public, end-user communication expert, experienced creating and managing an OCM &communication playbook
- Candidate should have experience working with HIPAA constrained data elements and be familiar with EHR, EMR, eligibility, case management or claims processing
- Candidate should have 5 years' experience working as part of an enterprise PMO with exposure to standard program and project tools, metrics, creating dashboards, project schedules, status reports, meetings agendas, etc.
- Candidate should have a blend of communication, IT, budget and reporting skills
- Experience in change management - should have been a part of at least 2-3 large scale change management implementations supporting COTS implementations. Should lead end-to-end change management implementation lifecycle on a transformation program and have experience with process re-design in support of new technology platform implementations and acceptance
- Experience in change management and employee experience in projects including building change management strategy / roadmap / approach, stakeholder engagement and management program, change impact analysis, culture assessment, user engagement, readiness assessment, training strategy / need assessment / plan
- Practical client experience including planning, design and delivery
- Delivering change management and training programs in a wide variety of contexts including
- OCM experience around COTS Implementations would be preferred
- Understanding of standard project methodologies and change
interventions during project lifecycle phases. Nice to have experience on
PROSCI or any other change management approach
transformation in general
with critical thinking skills
work-products of the highest quality and overcome risk and issues to ensure timely delivery
Requirements
Organizational Change Management (OCM) and Process Re-Design experience
Experience leading Enterprise Platform Modernization Efforts
Experience leading AT LEAST 2-3 end-to-end large-scale change management implementations supporting COTS implementations.
Experience working as part of an enterprise PMO.
Proscii or similar Formal OCM process experience
Experience negotiating and influencing
Leveraging established change management methodologies and tools to execute plans and support implementation and adoption of new ways of working.
Designing & delivering effective change management strategy, approach & plans working with the project & client team for the transformation program
Working with senior leadership to create alignment in order to support program success
Designing and develop holistic change management strategies that articulate how change will be managed throughout the project lifecycle
Identifying and deploying communication and stakeholder engagement tools and techniques
Delivering programs that support agile / iterative transformation
Conducting stakeholder, readiness, & impact assessments, communication design & execution, training plan design & facilitation for change management.
Designing and delivering material utilizing the various channels of communications to drive awareness, education and engagement across organization.
Designing, developing and roll-out communication strategy and materials
Working with various relevant stakeholders to build change management understanding and ensure buy-in
Experience working with HIPAA-constrained data elements familiarity with EHR, EMR, eligibility, case management or claims processing
Excellent oral, written and presentation skills are CRITICAL for this role
Experienced with Prosci change management methodology
OCM certifications such as OCM certifications if any such as PROSCI, APMG etc. (include dates each cert was obtained on resume)
