What are the responsibilities and job description for the Customer Service Representative (CSR) position at Ashley HomeStore?
At Ashley HomeStore, we are committed to creating a fun and dynamic work environment where our employees are valued for their contributions. As the #1 furniture brand in the world and the #1 retailer of furniture and bedding in the United States, we take pride in our reputation and the exceptional service we provide to our customers. We are currently seeking friendly and knowledgeable individuals who are dedicated to delivering a customer-focused shopping experience. your role as a Customer Service Representative (CSR) is crucial to the success of our company, and we offer opportunities for career advancement.
Essential Duties and Responsibilities:
- Communicate with customers by phone and in person in a professional, courteous, and timely manner.
- Process financing applications and correlate payment terms with cash breakdown, cross-referencing finance tracking sheets.
- Maintain a working knowledge of our products and services.
- Assist other members of the customer service team as needed.
- Collect payments and address billing concerns.
- Complete weekly audits.
- Review sales orders to ensure accurate products are ordered.
- File sales orders and invoices.
- Transfer calls to the appropriate department and take phone messages.
- Prepare accessories for customers to take with them.
- Maintain office supplies inventory.
- Ability to sit for long periods of time.
- Perform other duties and responsibilities as assigned.
Competencies:
To succeed in this role, you should demonstrate the following:
- Continuous Learning: Assess your strengths and weaknesses, seek feedback to improve performance, pursue training and development opportunities, and strive to build knowledge and skills continuously.
- Technology: Demonstrate required computer skills, adapt to new technologies, and keep technical skills up to date.
- Job Knowledge: Ability to learn and apply new skills, possess product knowledge of the furniture industry, require minimum supervision, and use resources effectively.
- Problem solving: Identify and resolve problems in a timely manner, gather and analyze information skillfully, develop alternative solutions, and exhibit supervisory abilities.
- Organizational Support: Follow company policies and procedures, complete administrative tasks correctly and on time, and support the organizations goals and values.
Qualifications:
- Strong organizational skills are essential.
- Knowledge of basic accounting, including the ability to compute percentages, discounts, interest, and commission.
- Demonstrated self-control in demanding situations.
- Familiarity with database software, inventory, and order processing systems.
- Positive attitude, reliability, and punctuality.
- Willingness to work any shift and be available for call-ins as needed.
- high school diploma or equivalent.
- Detail-oriented and able to multitask.
- Professional appearance.
- Excellent communication skills, both written and verbal.
- Leadership skills.
If you are enthusiastic, detail-oriented, and possess strong communication and organizational skills, we encourage you to apply for this position. Join Ashley HomeStore and become part of a team dedicated to delivery excellent service and creating a positive shopping experience for our valued customers.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $15
