What are the responsibilities and job description for the IT Tech position at ASSA ABLOY?
IT Tech
Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for a dedicated IT Desktop Support Specialist to join our IT team. In this role, you will be responsible for providing technical support for desktop hardware, software, and peripheral devices. You will be the first point of contact for employees facing IT-related issues and will work to ensure their workstations are properly configured, secure, and functioning at optimal levels. The ideal candidate will have a strong technical background and excellent communication skills to deliver effective support in a fast-paced environment.
What you will be doing:
- Technical Support:
- Provide first-line support to end-users for desktop hardware, software, and networking issues, including troubleshooting, diagnosis, and resolution of technical problems.
- Respond to IT service desk tickets, phone calls, and email inquiries, providing timely and efficient assistance.
- Assist users with software installations, updates, and configuration (e.g., Microsoft Office, browsers, security software, and other enterprise applications).
- Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other peripheral devices.
- Hardware and Software Management:
- Set up, configure, and deploy new desktops, laptops, and mobile devices.
- Ensure all desktop systems are properly configured with necessary software, security patches, and network connectivity.
- Assist with the setup of new workstations for employees, including imaging and ensuring compliance with IT standards.
- Manage software installations and license tracking for desktop applications.
- User Account Management:
- Assist with user password resets, and access control using tools such as Active Directory.
- Manage user profiles and permissions in accordance with company policies and security protocols.
- Documentation and Reporting:
- Maintain clear, accurate, and up-to-date documentation of issues and resolutions.
- Update the internal knowledge base with troubleshooting guides and FAQs for common desktop issues.
- Create and maintain inventory records for all desktop equipment, including serial numbers, software licenses, and warranties.
- Customer Service and Communication:
- Provide friendly and professional customer service while managing user expectations and maintaining a positive rapport with employees.
- Communicate effectively with users to explain technical issues and solutions in an easy-to-understand manner.
- Collaboration and Escalation:
- Work closely with the IT team and other departments to identify and resolve recurring desktop support issues.
- Escalate unresolved or complex issues to senior IT staff or specialized teams for further assistance.
The skills and experience you need:
- Education:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience:
- Proven experience in desktop support, help desk, or technical support roles, with a strong focus on end-user support.
- Experience with Windows and macOS operating systems, as well as familiarity with other desktop environments (e.g., Linux) is a plus.
- Experience supporting office productivity software (e.g., Microsoft Office, Outlook) and standard desktop hardware.
- Technical Skills:
- Strong troubleshooting skills for hardware and software issues related to desktop systems.
- Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with Active Directory, Group Policy, and user account management.
- Experience with remote desktop support tools and ticketing systems (e.g., ServiceNow, Zendesk, or JIRA).
- Basic knowledge of antivirus and endpoint security tools.
- Soft Skills:
- Excellent problem-solving skills and attention to detail.
- Strong customer service and communication skills.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Ability to work both independently and as part of a team.
- Preferred Qualifications:
- Certifications such as CompTIA A , CompTIA Network , or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
- Experience with mobile device management (MDM) and desktop virtualization tools is a plus.
- Experience with software deployment tools (e.g., SCCM, Intune, or others).
This role is located in Tulsa, OK.
ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
IT Tech
Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for a dedicated IT Desktop Support Specialist to join our IT team. In this role, you will be responsible for providing technical support for desktop hardware, software, and peripheral devices. You will be the first point of contact for employees facing IT-related issues and will work to ensure their workstations are properly configured, secure, and functioning at optimal levels. The ideal candidate will have a strong technical background and excellent communication skills to deliver effective support in a fast-paced environment.
What you will be doing:
- Technical Support:
- Provide first-line support to end-users for desktop hardware, software, and networking issues, including troubleshooting, diagnosis, and resolution of technical problems.
- Respond to IT service desk tickets, phone calls, and email inquiries, providing timely and efficient assistance.
- Assist users with software installations, updates, and configuration (e.g., Microsoft Office, browsers, security software, and other enterprise applications).
- Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other peripheral devices.
- Hardware and Software Management:
- Set up, configure, and deploy new desktops, laptops, and mobile devices.
- Ensure all desktop systems are properly configured with necessary software, security patches, and network connectivity.
- Assist with the setup of new workstations for employees, including imaging and ensuring compliance with IT standards.
- Manage software installations and license tracking for desktop applications.
- User Account Management:
- Assist with user password resets, and access control using tools such as Active Directory.
- Manage user profiles and permissions in accordance with company policies and security protocols.
- Documentation and Reporting:
- Maintain clear, accurate, and up-to-date documentation of issues and resolutions.
- Update the internal knowledge base with troubleshooting guides and FAQs for common desktop issues.
- Create and maintain inventory records for all desktop equipment, including serial numbers, software licenses, and warranties.
- Customer Service and Communication:
- Provide friendly and professional customer service while managing user expectations and maintaining a positive rapport with employees.
- Communicate effectively with users to explain technical issues and solutions in an easy-to-understand manner.
- Collaboration and Escalation:
- Work closely with the IT team and other departments to identify and resolve recurring desktop support issues.
- Escalate unresolved or complex issues to senior IT staff or specialized teams for further assistance.
The skills and experience you need:
- Education:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience:
- Proven experience in desktop support, help desk, or technical support roles, with a strong focus on end-user support.
- Experience with Windows and macOS operating systems, as well as familiarity with other desktop environments (e.g., Linux) is a plus.
- Experience supporting office productivity software (e.g., Microsoft Office, Outlook) and standard desktop hardware.
- Technical Skills:
- Strong troubleshooting skills for hardware and software issues related to desktop systems.
- Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with Active Directory, Group Policy, and user account management.
- Experience with remote desktop support tools and ticketing systems (e.g., ServiceNow, Zendesk, or JIRA).
- Basic knowledge of antivirus and endpoint security tools.
- Soft Skills:
- Excellent problem-solving skills and attention to detail.
- Strong customer service and communication skills.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Ability to work both independently and as part of a team.
- Preferred Qualifications:
- Certifications such as CompTIA A , CompTIA Network , or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
- Experience with mobile device management (MDM) and desktop virtualization tools is a plus.
- Experience with software deployment tools (e.g., SCCM, Intune, or others).
This role is located in Tulsa, OK.
ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
