Human Resource Coordinator

The HR Coordinator reports directly to the Director of Accounting and works collaboratively with the entire Senior Management Team and HR from APG. The HRC has direct accountability for the onboarding of new employees, coordinating administrative activities related to club personnel.

The successful candidate will be hospitality-minded, will be an employee champion with focus on living the club’s MVV daily. They will ensure an open-door policy for all members of the team and be welcoming to all.

Key Priorities

As an integral part of SHGCC’S management team, the following priorities have been identified as recommended primary focus:

• CONNECT – Build relationships, listen, observe, meet, and learn about the various departments and staff. Get to know what makes BCC a special place to work.
• HR BASICS – Assume responsibility for the HR basics: employee recruitment, onboarding, offboarding, benefits administration, etc. Ensure the essentials are completed.
• ASSESS & EXECUTE – Evaluate current human resources processes and create a strategy and action plan for enhanced people operations moving forward. This will include a focus on:
  • SYSTEMS: Assessment of current systems – creating a system strategy to structure and enhance all human resources processes, policies, and procedures.
  • CULTURE: Work with leaders to engrain desired cultural behaviors associated with the mission, vision, purpose, and critical outcomes into all aspects of the operation.
  • DEVELOPMENT: Create a management training and development strategy, enhancing leadership approach to drive retention.
  • Any other Club strategic initiatives as determined by the GM/COO.

Behavioral Expectations

• This role involves making connections with people, motivating, and inspiring them to achieve results. This is not a desk job. The HRC will proactively be visible throughout the operation.
• This position requires a Change Agent: proactive initiative and self-direction, being comfortable influencing change as well as pushing back as appropriate.
• The successful candidate will be approachable to both staff and leadership and strike the delicate balance of being hands-on in the HR operation.

Human Resources Strategy, Administration and Compliance

• Assist in the development and implementation of HR policies and procedures, including handbook, orientation, job descriptions, roles, responsibilities, etc. Ensuring compliance with all federal, state, and local employment laws and regulations.
• Consult with legal counsel as appropriate and/or as directed by the Leadership Team on Employee concerns about EEOC, harassment, and lawsuits.
• Annually reviews and makes recommendations to the Leadership Team to improve the Club’s policies, procedures, salary/compensation program, and practices on employment matters.

Employee Recruitment, Selection, and Onboarding

• Works with department heads to create a recruitment and retention strategy, building a strong applicant pipeline in all areas of the Club.
• Assists in creating a strong interviewing process and protocols, ensuring HR serves as the culture gatekeeper for the Club.
• Works with managers to ensure job descriptions are accurate, up-to-date, and clearly communicated to employees.
• Tracks recruitment metrics such as turnover, time-to-fill stats, and exit interview data and provides recruitment insights to the management team.
• Assists with implementation of the employee orientation program and works with managers to ensure effective training programs are used at the department level.

Engagement, Training, and Performance Management

• Maintains a welcoming presence and open-door policy.
• Encourages employees to provide feedback and share concerns, acting on feedback in a timely manner.
• Maintains the Club’s progressive discipline program with the Leadership Team and drives Employee performance appraisal efforts. Coaches managers on job-related discipline, concerns, and discharges, providing appropriate training for managers on coaching, counseling, and progressive discipline.
• Drives employee engagement with the Culture Committee and appreciation efforts by assisting and coordinating employee events and recognition programs.
• Develops and facilitates team education as needed based on operational needs.