250 TREASURY SERV - TREASURY OPERATIONS REP

250 TREASURY SERV - TREASURY OPERATIONS REP JOB SUMMARY:   Under general supervision of the Treasury Operations Supervisor and in accordance with established policies and procedures, the successful candidate will perform a variety of duties relative to Treasury.  The individual’s performance influences the professional image of the Bank within the community it serves.    KNOWLEDGE, SKILLS & ABILITIES REQUIRED:   Education or related experience beyond the high school diploma/equivalent would be required. 2 years banking, equivalent experience, or education required.  Thorough knowledge of Electronic Banking & EFT products such as Consumer Online Banking, Business Online Banking, Debit Cards, Credit Cards, and ACH, along with financial EFT regulations and requirements.  Ability to prepare, create or interpret detailed written materials, reports and/or perform detailed mathematical functions.  Demonstrated strong analytical abilities and exceptional customer service skills to communicate complex and sometimes difficult information in a positive and professional manner with internal and external customers. A thorough knowledge of the procedures and policies related to Treasury. Ability to interpret data and multitask; strong problem solving, organizational and time management skills. Demonstrated ability to work independently and provide guidance to other bank associates. Remote work might be an option if approved by management.     PRIMARY RESPONSIBILITIES / EXPECTATIONS (Weighting cannot exceed 100%; each % represents the value of the job, not time spent):   Job Performance Behaviors: Contributing to organization success, job effectiveness, relationships and customer satisfaction.  (Weighting Percentage: 20%) Cards: Responsible for card ordering and reviewing reports showing completed maintenance, card order rejects and exception items. Posting credit card payments received in branch or in the mail. (Weighting Percentage: 10%) Customer Service: Responsible for answer incoming calls for assigned Treasury line; receive, research and answer customer inquiries regarding Treasury products.   (Weighting Percentage: 10%) Fraud: Responsible for the overall review of the Bank’s Fraud program, to include, but not be limited to: Perform daily reviews, monitoring and analysis of various reports and systems to detect and report unusual/fraudulent activity.  Create and prepare custom reports on Electronic Banking products and services. Prepare, analyze and process disputes within the framework of the appropriate rules and regulations including, but not limited to, Regulation E, Visa Operating Requirements and the ACH Operating Rules and Guidelines (Weighting Percentage: 15%) Lockbox: Responsible for performing all lockbox transactions for the bank as directed; to include but not limited to: open log, track all incoming mail sort scan and process deposits, complete wires, complete transfer’s; communicate with management and other areas of the bank differences and ensures requests are processed in a timely fashion. (Weighting Percentage: 15%) Online Banking: Responsible for, operational and support functions of Business and Consumer Online Banking services, to include but not limited to: ACH Services, Account Recon, Positive Pay, Bill Payment, eTeller Mobile, and, Customer secure communications.  (Weighting Percentage: 25%) Reconcilements/Review:  Responsible for balancing and researching various general ledger and deposit accounts that relate to Treasury Operations. (Weighting Percentage: 5%)       SECONDARY RESPONSIBILITIES:   Assist with Audit and Exam preparation as it pertains to Treasury products. Other duties as assigned or deemed necessary by management to ensure a continuous workflow of daily operations.