What are the responsibilities and job description for the Front Desk Agent position at Best Western Inn of Vancouver?
We are looking to hire someone that is over the age of 21 to work the evening shift.
We are hiring someone who would like to join our team in providing excellent Customer Service to our guests. Shifts are from 3pm-11pm, occasional 11pm-7am. This is a part time job, WEEKENDS ARE A MUST! We are looking for someone who has flexible availability as the days may differ each week. Hotel experience is not required, we will train you.
Some of the responsibilities include:
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Please respond with questions through Indeed only.
Job Type: Part-time
Pay: $16.28 - $16.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Nights as needed
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $16 - $17