Sales & Events Assistant Manager

ROLE: SALES AND EVENT ASSISTANT MANAGER – BLACK POINT INN

DEPARTMENT: SALES & EVENTS/FOOD & BEVERAGE

REPORTS TO: SALES & EVENT MANAGER – BLACK POINT INN

ROLE SUMMARY: The Event Supervisor at Black Point Inn is responsible for assisting in managing events and assisting in training the event staff on proper protocol. They will learn to execute events in support of the Sales and Event Manager and Front of House team at Black Point Inn. They will work directly with their manager and clients leading up to events as needed and day of event coordination. 

They will work in conjunction with the front & back of house, food & beverage teams to foster proper communication, lead by example, and help train team members and hold the standards of Black Point Inn.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Responsible for gracious guest services and interaction from reservations to departure, attending to guests inquires comments and or concerns while representing BPI and The Migis Hotel Group (MHG) in a professional manner and appearance. Actively build connections with our guests and look to meet any special needs or request someone may have.
• Responsible for the opening of events, unlocking doors, turning lights, and music on. Checking in with the Front Desk, printing out BEO’s, timelines and layouts. Confirming all event staff members have arrived on time and addressing staffing issues when they arise. Ensuring a properly set up event space one hour before arrival.
• Responsible for closing events and assisting in managing event staff. Ensuring all tables and event supplies are put away in designated spot, reset all event spaces, vacuum, and sanitize event space, close out report on Micros and confirmed in RMS. Ensure all liquor and bar supplies are returned and counted for.    
• Provide staff members with leadership by being an active participant on the event floor. Be seen as a source of information and guidance, offer relevant information, and motivate through example.
• Assist in training new and returning staff on key areas of job function, including:
• Accurately taking orders and event protocols
• Understanding banquet menu items, BEOS, and layouts
• Serving/clearing food and drinks
• Event set up and expectations
• Accurately processing and collecting payment. 
• How to properly close an event space
• Supervisors act as a liaison between service staff and the sales & event managers. They will use provided training materials, including menu knowledge tests and daily training checklists to speak to the performance and level of training of new associates.
• Provide Sales & Event managers with input on opportunities of associates or team performance to allow for proper management follow up.
• Correcting checks on the micros POS system that have been closed out improperly, fixing mistakes, and closing out. Assisting the service staff with any questions, voids, or comp for events and Food & Beverage as able.
• Assist floor manager with tasks as needed, such as applying discount or notifying managers of problems that arise.

• ·       Understand personal sanitation, the use of personal protective equipment and be aware of ways to prevent personal injury from improper reaching, lifting, stretching and carrying.

• ·       Work 2-3 shifts as acting AM restaurant floor manager.

• ·       Review and assist with event inquiries.

• ·       Responsible for leading future client tours when needed.

Role Qualifications:

• Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.
• Able and willing to take direction and provide direction to new and return associates
• A team player, that is flexible and willing to help support MHG’s goals and the ability to support the events team.

Personal Requirements:

• Must have genuine desire to teach and uphold standards set by management
• Must have a service-oriented personality who enjoys being part of and leading a motivated team.
• Must be neat, courteous and detail oriented.
• Must enjoy and be able to meet the public with poise.
• Must be able to handle difficult situations with tact and diplomacy.
• Must have the ability to work under pressure.
• Must have a strong work ethic.
• Must be able to work scheduled events throughout the May-October Season.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified.  All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Salary : $1,100