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Help Desk Technician I

BYSTRONIC INC
Hoffman, IL Full Time
POSTED ON 2/25/2025 CLOSED ON 4/4/2025

What are the responsibilities and job description for the Help Desk Technician I position at BYSTRONIC INC?

A Helpdesk Technician provides Bystronic customers with excellent technical support for our BySoft Suite of software which includes CAD, CAM, Nesting, Manufacturing Execution and Enterprise level systems for the Metal Fabrication industry. While prior knowledge of BySoft software is not required, the ideal candidate will have knowledge of CAD software and an awareness of Manufacturing Machine Tools.

 

The right candidate will have:

  • Quick-thinking nature to troubleshoot new and critical technical issues as they arise
  • Strong drive to provide excellent customer service
  • Empathy for our customers and respect for their time
  • Strong task prioritization and time management skills
  • Drive to continuously expand knowledge of our software systems
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