Salesforce Administrator

Join CASL as a Salesforce Administrator and Make a Difference

Are you passionate about using technology and data to drive social impact? Join CASL as a Salesforce Administrator and help build the systems that empower programs, amplify community support, and turn insights into action.

Your Mission

The Salesforce Administrator is responsible for managing and optimizing the organization’s Salesforce CRM platform to support operational efficiency, data integrity, and informed decision-making. This role ensures the smooth functioning of Salesforce through system maintenance, user support, data management, and process automation. The Administrator will work closely with program teams to enhance data accessibility, create insightful reports and dashboards, and develop streamlined workflows that align with organizational goals. Additionally, they will provide training, troubleshoot issues, and implement best practices to maximize Salesforce’s impact across the organization.

About CASL

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development.

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.

To Hear About

CASL's history, watch here

CASL's future, watch here

Your Impact

As a Salesforce Administrator, you will:

Key Responsibilities

• Assist in the development, implementation, and optimization of Salesforce CRM to align with organizational objectives and program needs.
• Work closely with program teams, Business Analysts, and leadership to ensure Salesforce configurations align with nonprofit-specific workflows, including donor management, case management, and program tracking.
• Maintain and configure Salesforce, ensuring seamless integration with other tools, smooth operation, and timely system updates.
• Act as a bridge between technical teams and non-technical staff to ensure seamless adoption and usage of Salesforce across departments.
• Provide timely technical support to users, addressing issues and troubleshooting system problems efficiently.
• Conduct staff training, create user guides, and ensure best practices are followed to enhance system proficiency.
• Manage data quality through regular audits, de-duplication, and validation processes.
• Ensure compliance with data privacy and security policies, controlling access levels and maintaining system confidentiality.
• Build and maintain reports and dashboards to provide insights into program performance, donor engagement, and organizational impact.
• Develop automation processes to improve workflow efficiency and data visualization.
• Create and maintain standard operating procedures (SOPs) for user account management, system workflows, and data entry guidelines.
• Continuously evaluate and enhance Salesforce functionalities to improve user experience and data-driven decision-making.
• Collaborate with program teams, Business Analysts, and leadership to design and implement scalable Salesforce solutions that align with nonprofit-specific workflows (including donor management, case management, and program tracking) and support future organizational growth, ensuring holistic improvements driven by a comprehensive understanding of the system and business processes.
  
  

Must Haves - To thrive in this role, you should have:

Education & Experience

• Bachelor's degree in business, Data, Computer Science, or related field required.
• Salesforce Administration Certification required
• 2-5 years’ experience in data analysis or program evaluation, preferably in a nonprofit organization.
• Experience in managing multi-stakeholder Salesforce environments, ensuring seamless collaboration across multiple teams.
  
  

Skills & Knowledge

• Strong analytical and problem-solving skills, with a demonstrated ability to identify trends and insights from data.
• Ability to analyze and translate business needs into technical requirements, ensuring Salesforce is configured to directly support program goals and operational workflows.
• Proficient in Microsoft 365, with intermediate-level Excel required
• Strong written and verbal communication skills, with the ability to create clear documentation and training materials.
• Proven ability to take initiative and work independently, while also collaborating effectively in cross-functional teams.
• High degree of creativity, energy, and initiative, with the ability to connect program needs with data-driven insights.
• Experience documenting processes and workflows, including SOP development and user training.
  
  

Nice to Haves

• Additional Salesforce certifications
• Bilingual in Chinese (Cantonese and/or Mandarin) and/or Spanish
  
  

Compensation & Benefits

This position offers a salary range of $66,900 - $79,400 annually , reflective of experience and qualifications.

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; 401k, PTO, Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).

Additionally, our holiday schedule includes New Year’s Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People’s Day, Thanksgiving, the Day After Thanksgiving, Christmas Day.

Why Choose CASL

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.

Empowerment: Support staff empowerment through skill development and growth opportunities.

Collaboration: Be part of a workplace that thrives on collaboration and teamwork.

Transformation: Envision and realize transformative changes in people, processes, and policies.

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.

Join Us And Make a Difference

Join us at CASL, where together, we create a brighter future for our community.

Thank you for your interest in joining our team! Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application.

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.

CASL is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.